Retail Store Manager- Orlando Premium at POP MART in Florida

Position: Retail Store Manager

Location: Orlando Premium Mall

Department: Retail

Salary: $68,000-$78,000

Opportunity Overview:

• Recruit, hire, coach, develop, and retain a high-performing leadership team and store associates.
• Foster a positive, inclusive, and customer-first culture that reflects POP MART's values and brand.
• Conduct regular coaching, performance reviews, and development conversations to grow future leaders.
• Create clear expectations, recognize achievements, and hold team members accountable for results.
• Build succession plans and develop internal talent for future growth opportunities.

• Own the overall financial performance of the store, including sales, payroll, expenses, profitability, and operational execution.
• Drive key performance indicators (KPIs), including:
  • Sales
  • Conversion
  • Units Per Transaction (UPT)
  • Average Transaction Value (ATV)
  • Payroll productivity
  • Inventory accuracy
  • Customer satisfaction
• Analyze business trends and develop action plans to achieve or exceed performance goals.
• Lead execution of product launches, limited-edition releases, and promotional campaigns.

• Champion an exceptional customer experience by creating an engaging, welcoming, and memorable shopping environment.
• Ensure every team member delivers knowledgeable product recommendations and meaningful customer interactions.
• Serve as a brand ambassador by promoting POP MART's artists, characters, collectibles, and unique retail experience.
• Resolve customer concerns professionally while building long-term customer loyalty.

• Maintain full ownership of daily store operations, ensuring excellence in execution across all functional areas.
• Ensure compliance with company policies, operational procedures, safety standards, and loss prevention practices.
• Oversee scheduling, payroll management, cash handling, inventory control, shipment processing, replenishment, and stockroom organization.
• Maintain a clean, organized, and visually compelling store environment that reflects POP MART's premium brand standards.

• Execute visual merchandising strategies, marketing campaigns, promotional displays, and seasonal floor sets.
• Partner with cross-functional teams to implement new merchandising initiatives and store updates.
• Ensure visual presentation consistently supports business objectives while delivering an engaging shopping experience.

• Support in-store events, pop-up activations, conventions, new store openings, and community engagement initiatives.
• Partner with Robo Shop teams and business partners to support operational excellence where applicable.
• Represent POP MART within the local community while helping grow brand awareness and customer engagement.
• Maintain flexibility to work evenings, weekends, holidays, and peak business periods.
• Travel up to 10% as needed to support new store openings, business meetings, training, or company initiatives, including occasional collaboration with international teams outside of standard business hours.

• 3+ years of retail management experience leading high-volume, customer-focused retail stores.
• Proven success managing sales performance, operational execution, and team development.
• Experience leading teams of 10 or more employees, including coaching and developing leaders.
• Strong understanding of retail KPIs and the ability to use business metrics to drive performance.
• Experience executing visual merchandising standards and marketing initiatives.
• Excellent leadership, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, evolving retail environment.
• Passion for delivering exceptional customer experiences.
• Appreciation of designer toys, collectibles, art, pop culture, or lifestyle brands is highly valued.
• Experience collaborating with international or cross-functional teams is a plus.
• Associate's or Bachelor's degree in Business, Retail Management, or a related field preferred.

• Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
• Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.
• Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.

• Ability to regularly lift, carry, push, and move merchandise and supplies weighing up to 50 pounds.
• Ability to stand and walk for extended periods throughout scheduled shifts.
• Ability to frequently bend, kneel, stoop, reach, climb ladders or step stools, and perform overhead work.
• Ability to perform repetitive tasks such as receiving shipments, stocking merchandise, building displays, and organizing inventory.
• Ability to work in varying temperature conditions, including stockrooms and receiving areas.
• Manual dexterity to safely operate standard stockroom equipment and tools.
• Ability to multitask and respond effectively in a fast-paced retail environment.