Customer Service Representative at POOLCORP in West Palm Beach, FL

Summary: POOLCORP is the world’s largest publicly traded distributor of swimming pool, landscaping and outdoor living products. The Customer Service Representative (CSR) role focuses on empowering customers by providing product knowledge, recommendations, and exceptional service as the primary point of contact for sales center interactions. Responsibilities: - Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges - Treats customers as business partners, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable - Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible - Prepares sales orders and assists customers in selecting and loading merchandise - Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business - Resolves customer complaints professionally and in a timely manner - Maintains a clean, well-organized, well-stocked sales center - Assists in receiving, shipping, and general warehouse duties - Other duties as assigned Required Qualifications: - Strong customer-service attitude - Self-motivated and detail-oriented personality - Thrives in a fast-paced environment focused on serving business owners with urgent needs - Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems - A cooperative, dependable team player - Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes - Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds - Possess or obtain forklift certification - Must be 18 years of age or older to apply Preferred Qualifications: - High school diploma or GED - Bilingual (English/Spanish) a plus - Irrigation experience is a huge plus and knowledge in other landscape products is helpful Required Skills: Computer Skills, Record-keeping, Forklift Certification, Irrigation Knowledge, Landscape Product Knowledge, Customer Service Attitude, Dependability, Bilingual English/Spanish Benefits: Group medical, prescription, dental, vision and life insurance, 401(k) – offered currently with a company match, An employee stock purchase program, Seasonal sales and rewards programs, An Employee Assistance Program, Exclusive vendor discounts offered to POOLCORP / Horizon employees