Account Manager (Mandarin Speaker) at PolicyStreet · Kuala…

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

WHAT YOU’LL DO:

• Own a portfolio of existing B2B partner accounts end-to-end where you're the main point of contact once a deal is signed.
• Track partner performance against targets (premium volume, activation, retention) and flag issues before they become problems.
• Run regular check-ins and business reviews with partners, in Mandarin where needed, to keep the relationship warm and the numbers visible.
• Coordinate internally with product, underwriting, and operations to resolve partner issues, launch new offerings, or fix what's broken.
• Spot upsell and expansion opportunities within existing accounts and work with the Partnership Lead to pursue them.
• Keep partner data, contracts, and reporting organized and up to date to keep the portfolio healthy.
• Prepare partner-facing materials (performance decks, proposals, reports)

WHAT WE EXPECT OF YOU:

• 2–4 years of experience in account management, partnerships, or client-facing relationship roles in B2B space, ideally. Insurance or financial services experience is a plus but not a dealbreaker.
• Fluent Mandarin (spoken and written) and working proficiency in English where you'll need to run real business conversations in both.
• Comfortable owning a number: you can read a performance dashboard, know what's off, and know what to do about it.
• Strong relationship instincts where you can tell the difference between a partner who needs hand-holding and one who needs to be left alone.
• Organized enough to manage multiple partner accounts at once without letting any of them go quiet.
• Clear, professional communicator , both internally and with partners to manage cross-functional coordination without needing everything spelled out.
• Experience working with partners or clients based in Greater China and SEA.
• Open for light travel if needed.

PERKS YOU’LL GET TO ENJOY:

• Comprehensive Medical & Life Insurance – We’ve got you and your loved ones covered.
• Flexi Health Perks – From health screening to traditional medicine, take charge of your well-being.
• Focus WFA (Work From Anywhere) – Dedicated days per year for deep-thinking work—whether it's at home, a café, or your favorite quiet spot. Work where you focus best.
• Skyrocket Your Growth – Be a part of our non-stop learning opportunities to level up your skills.
• Innovate, Collaborate, Elevate – Join an energetic team that makes every challenge exciting, every win rewarding, and every day a fun learning experience.

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.