Customer Support Team Lead at Policybazaar in Kochi

Roles and Responsibilities :
• Manage a team of customer support representatives to ensure excellent service delivery.
• Develop and implement effective strategies to improve customer satisfaction ratings.
• Collaborate with other departments to resolve complex issues and escalations.
• Analyze performance metrics to identify areas for improvement.

Job Requirements :
• 2-8 years of experience in BPO/Call Centre environment, preferably as a Team Leader or Supervisor.
• Strong background in Customer Care, Customer Support, or related field.
• Excellent communication skills with ability to lead by example.
• Proficiency in Voice Processing technology.