US- Technical Solutions Analyst at PointClickCare in Remote

Summary: PointClickCare is a leading health tech company focused on helping providers deliver exceptional care. As a Technical Solutions Analyst, you will provide technical support to clients, troubleshoot issues, and collaborate with the technical support team to enhance customer outcomes. This role offers opportunities for growth in a fast-paced environment while leveraging technology to improve support workflows. Responsibilities: - Provide technical support to clients by troubleshooting and resolving issues related to our products and services - Utilize effective troubleshooting strategies/techniques to resolve technical problems - Collaborate with the technical support team to identify and implement solutions to recurring issues - Maintain detailed documentation of support activities and solutions provided - Stay up to date with the latest technology trends and advancements in the industry - Participate in training and development programs to enhance technical skills and knowledge Required Qualifications: - Strong technical skillset with experience in troubleshooting and resolving technical issues - Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H - Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL - Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML - Post-secondary diploma or degree in Information Technology or related field - Ability to translate complex technical concepts for both technical and non-technical audiences - Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows - Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms - Proven ability to support and troubleshoot web-based software applications - Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities Preferred Qualifications: - Previous experience in a technical support role is an asset Required Skills: Technical Support, Troubleshooting, Network Protocols, TCP/IP, HTTP, FTP, SSH, TLS/SSL, RDBMS, SQL Server, APIs, SSO, MFA, OAuth, OpenID, JavaScript, HL7, XML, Diagnostic Tools, Kibana, AppDynamics, Log Analysis, Web-based Software Applications, Healthcare Domain Knowledge, Care Delivery, Care Coordination, Business Intelligence, Financial Performance, Pharmacy Workflows, Integrations for Skilled Nursing, Senior Living, Home Health, Acute Care Benefits: Retirement Plan Matching, Flexible Paid Time Off, Wellness Support Programs and Resources, Parental & Caregiver Leaves, Fertility & Adoption Support, Continuous Development Support Program, Employee Assistance Program, Allyship and Inclusion Communities, Employee Recognition … and more!