(US) Solutions Analyst - Financial at PointClickCare in Remote

Summary: PointClickCare is a leading health tech company focused on enhancing healthcare delivery through innovative solutions. The Solutions Analyst will provide exceptional customer support for cloud-based healthcare solutions, resolving technical queries and complaints while ensuring a smooth user experience. Responsibilities: - Develop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilities - As a member of the Customer Support Department, your main area of responsibility will be to resolve customer issues via phone, email, chat or remote sessions - Work effectively and professionally with other departments to resolve issues - Document user problems through the use of an online problem management system, Salesforce’s Service Cloud - Coordinate and execute internal, external, and or internal/external meetings to resolve problems - Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS - Be available to work between the hours of 8am to 8pm weekdays, occasional weekends, and holidays as necessary Required Qualifications: - Excellent interpersonal, customer support, and problem-solving skills - Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment - Strong communication, relationship management and documentation skills - High degree of computer literacy and excellent typing skills - Experience providing web-based application software support - Prior long term care experience working in a business office role Preferred Qualifications: - Degree in Healthcare, IT, Engineering, Business Solutions - Prior experience using PointClickCare Required Skills: Billing modules knowledge, Salesforce Service Cloud Important Skills: Web-based application support, Long term care experience Nice-to-Have Skills: Computer literacy, Typing skills, Relationship management, Multi-tasking, Customer support Benefits: Benefits starting from Day 1!, Retirement Plan Matching, Flexible Paid Time Off, Wellness Support Programs and Resources, Parental & Caregiver Leaves, Fertility & Adoption Support, Continuous Development Support Program, Employee Assistance Program, Allyship and Inclusion Communities, Employee Recognition … and more!