Service Desk Engineer, Technology at Point72 in New York, NY

 

A CAREER WITH POINT72’S TECHNOLOGY TEAM
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.
WHAT YOU’LL DO
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• Provide multichannel remote support, via phone, email, and messaging channels, to global colleagues
• Diagnose and resolve incidents and service requests across end-user technologies
• Log, categorize, prioritize, and manage tickets in alignment with SLA targets
• Escalate complex issues to Level 2/3 teams with clear and thorough documentation
• Communicate effectively with clients, managing expectations and providing timely updates
• Contribute to knowledge base articles and continuous service improvement initiatives
• Participate in structured shift handovers to ensure seamless global coverage

WHAT’S REQUIRED
• 2+ years of experience in a help desk, desktop support, or technical support role
• Experience providing remote support in a high-volume environment
• Strong knowledge of Microsoft Windows and Microsoft 365
• Familiarity with ITSM tools such as ServiceNow
• Understanding of Active Directory, basic networking, mobile devices, and endpoint troubleshooting
• Excellent verbal and written communication skills
• Strong documentation discipline and attention to detail
• Ability to prioritize effectively and meet service level targets
• Composure and professionalism in a fast-paced environment
• Flexibility to work in a 24/7 rotational shift model
• Commitment to the highest ethical standards

WE TAKE CARE OF OUR PEOPLE
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBT+ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match and more

ABOUT POINT72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit https://point72.com/.

The annual base salary range for this role is $100,000-$135,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.