Human Resources Coordinator at Point32Health in Canton, MA

HUMAN RESOURCES COORDINATOR Location: Canton, MA Who We Are Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.  We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health. Job Summary As an HR Coordinator within our HR Shared Services Center, you will play a pivotal role in delivering high-quality HR services and support to colleagues and managers across the organization. You will be responsible for handling various HR administrative tasks, aiding with colleague inquiries, and contributing to the overall efficiency and effectiveness of HR operations. This role will touch all elements of the colleague life cycle. Job Description Key Responsibilities/Duties: • Colleague Inquiries: Serve as a primary point of contact for colleagues and managers regarding HR policies, procedures, benefits, and general inquiries. Provide guidance and support to resolve issues effectively. • Data Management: Leverage an innovative case management system for tracking requests and resolve, transfer or escalate cases to other HR colleagues for efficient issue resolution. Maintain HR databases and electronic records, ensuring data accuracy, completeness, and confidentiality. Generate reports and analytics as needed to support HR initiatives. • HR Administration: Conduct intake for all HR related inquiries and escalates to appropriate parties, as necessary. Ensure timely resolution of cases and follows through cases to completion to provide best colleague experience. Track and monitor cases to identify root cause of issues. Document inquiry resolution and escalation in case management system. Process HR transactions related to colleague data changes, benefits enrollment, payroll, and other HR-related tasks accurately and in a timely manner. • Policy and Compliance: Stay updated on HR policies, regulations, and compliance requirements. Ensure adherence to company policies and procedures in all HR-related activities. • Onboarding and Offboarding: Assist with the onboarding process for new hires, including paperwork completion, orientation, and system setup. Support offboarding activities by conducting exit interviews and coordinating exit procedures. • Colleague Relations Support: Collaborate with HR Business Partners, Colleague Relations, and managers to address colleague relations matters, including performance management, disciplinary actions, and conflict resolution. • Training and Development: Support training initiatives by coordinating training sessions, tracking training completion, and assisting with training logistics as needed. • Continuous Improvement: Identify opportunities for process improvement within the HR Shared Services Center. Identify trends and knowledge base needs and provide insight to increase operational efficiencies. Contribute to the development and implementation of best practices and standardized processes. • Other duties and projects as assigned. Qualifications: Certification and Licensure • PHR, SHRM-CP preferred. Education • Required (minimum): High School Diploma or equivalent • Preferred: Bachelor’s degree in human resources, Business Administration, or related field preferred Experience • Required (minimum): 1-3 years of experience in HR administration, shared services, a related role or an equivalent combination of education and experience. • Preferred: At least 1 year in a customer facing position utilizing a case management system. Skill Requirements: • Proficiency in HRIS (Human Resources Information System) systems, Microsoft Office Suite (Word, Excel, PowerPoint), and other HR-related software. • Strong attention to detail, organizational skills, and ability to handle confidential information with discretion. • Excellent communication skills (written and verbal) with the ability to interact effectively with colleagues at all levels. • Knowledge of HR policies, employment laws, and regulatory requirements. • Customer service orientation and problem-solving skills. • Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment. Working Conditions and Additional Requirements: • Must be able to work under normal office conditions and work from home as required. • Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. • May be required to work additional hours beyond the standard work schedule. • Must be able to work in a hybrid environment – both on-site and virtual work. Disclaimer The above statements are intended to describe the general nature and level of work being performed by colleagues assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of colleagues assigned to this position. Management retains the discretion to add to or change the position's duties at any time. Salary Range $23.30 -$34.96 Compensation & Total Rewards Overview The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization.  The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law. Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: • Medical, dental and vision coverage • Retirement plans • Paid time off • Employer-paid life and disability insurance with additional buy-up coverage options • Tuition program • Well-being benefits • Full suite of benefits to support career development, individual & family health, and financial health For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/ We welcome all All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org