Technical Support Specialist at Podium in Lehi, UT

Summary: Podium is a company that provides AI solutions to local businesses, enhancing customer interactions to drive revenue. They are looking for a Technical Support Engineer Intern to collaborate with Product and Engineering teams, troubleshoot AI-related issues, and customize AI responses for clients. Responsibilities: - Troubleshoot and resolve complex AI-related issues, ensuring optimal utilization of Jerry's capabilities - Act as a senior point of escalation for validating AI product-related issues in support - Develop and refine feedback loops in collaboration with the Product team to continuously enhance AI functionalities - Create and maintain comprehensive internal documentation and training for support teams, emphasizing best practices and detailed product insights - Collaborate with Customer Success, Onboarding, and Integration teams to tailor the AI agent for individual client specifications - Code and implement light fixes and enhancements directly, sit with the Product and Engineering teams - Champion the Voice of the Customer by relaying organized qualitative and quantitative feedback to engineering, product, and cross-functional teams to refine Jerry Required Qualifications: - A customer-first mindset with strong empathy and exceptional problem-solving capabilities - At least 1 year of proven experience in software development or support engineering, ideally with AI technologies - Proficiency in programming languages such as Python, JavaScript, or similar, specifically related to AI and machine learning platforms - Ability to innovate and streamline processes in a dynamic, unstructured environment - Strong analytical skills with a data-driven approach to resolving issues - Experience in prompt engineering and familiarity with AI development tools like LangSmith Preferred Qualifications: - 2+ years of experience in technical support for AI or related technologies, with hands-on coding experience - Demonstrated leadership in process improvement initiatives within a technical support environment - A track record of substantial contributions to the growth and success of a dynamic, fast-paced company - Strategic and creative problem-solving abilities - Bachelor's degree in Computer Science, Engineering, or a related technical field - Familiarity with Python Required Skills: Software development, Support engineering, AI technologies, Python, JavaScript, AI, machine learning platforms, Prompt engineering, AI development tools, LangSmith, Empathy, Analytical skills, Customer-first mindset Benefits: Open and transparent culture, A stellar HQ (Utah) gym with local professional coaches and classes offered, Onsite HQ (Utah) child care center, subsidized for employees