Account Manager at Podium in Melbourne, Victoria, AU

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

The role

As an Account Manager, you will work cross functionally, engaging with many teams across Podium including sales, product, marketing, finance and strategy. This role will predominantly focus on upselling, cross-selling & building multi-stakeholder relationships with your portfolio of customers. Additionally, you will be responsible for the initial implementation and onboarding of new customer accounts. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to close expansion revenue.

What you will be doing:

• Spearhead the growth & adoption of small business accounts at Podium
• Uncover new opportunities from our existing customers and target accounts
• Build deep relationships with your portfolio to best understand their needs and provide value based solutions utilising our range of products and services
• Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively managing your pipeline of opportunities and weekly sales forecasts
• Conduct warm handoffs in partnership with AE’s as new customers join your portfolio
• Be a product expert and understand all setup requirements for each product and application to drive value

What you should have:

• You have 1-3 years of CX/CS experience, ideally with some experience in closing revenue, be that expansion or new business
• You have a deep understanding of the marketing technology industry and key players
• Some account management experience - identifying at risk customers, driving product adoption and usage, activating existing clients.
• You have the ability to thrive in a constantly changing and evolving work environment
• Outstanding presentation and communication skills
• Great problem-solving skills, taking a consultative approach to finding the best solution.

What we bring:

• Real growth and career development opportunities, we’re still young in Australia with plenty of room to grow.
• A unique product that makes an actual impact on the local businesses you love and support.
• Attractive base + super and commissions package - uncapped earnings.
• Equity/stock options for all employees - 'Be a Founder' and be rewarded as one at Podium.
• A generous $600 monthly ‘Benefits & Wellbeing’ allowance, spent how you please
• Free snacks and drinks, which are always stocked up.
• You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers, a cocktail bar and a brand new Podium Australia HQ.

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment. All successful candidates will be required to undergo a national crime check and are required to maintain full working rights in Australia.