Technology Solution Center Specialist at PNC in CO - Lakewood (80215)

Summary: PNC Bank is focused on delivering the best experience for its customers and fostering an inclusive workplace culture. The Technology Solution Center Specialist will provide support and complex problem resolution for technology products and applications, manage business process analysis projects, and assist with vendor engagements for technology implementations. Responsibilities: - Provides support and complex problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware - Manages and performs complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements - Engages and assists vendors for technology implementations and resolving issues - Maintains and upgrades network systems for specific requirements, as needed. Executes change requests to implement and refresh technology - Resolves incidents and fulfills requests in accordance with knowledge documentation - Serves as a mentor while coaching team members and leading knowledge sharing initiatives Required Qualifications: - Knowledge, skills, and abilities for a role - University / college degree with < 1 year of professional experience and/or successful completion of a formal development program - In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered Preferred Qualifications: - Customer Solutions - Data Architecture - End Users - Problem Resolution - Technical Support Required Skills: Technical Support, Problem Resolution Important Skills: Customer Solutions, Technical Troubleshooting Nice-to-Have Skills: Help Desk, Software Installation, Call Center Technologies, Customer Support Operations, Hardware Infrastructure Benefits: Medical/prescription drug coverage (with a Health Savings Account feature), Dental and vision options, Employee and spouse/child life insurance, Short and long-term disability protection, 401(k) with PNC match, Pension and stock purchase plans, Dependent care reimbursement account, Back-up child/elder care, Adoption, surrogacy, and doula reimbursement, Educational assistance, including select programs fully paid, A robust wellness program with financial incentives, Maternity and/or parental leave, Up to 11 paid holidays each year, 9 occasional absence days each year, unless otherwise required by law, Between 15 to 25 vacation days each year, depending on career level and years of service