Experience Designer Sr.

Location: PA - Pittsburgh (15222)

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We’re united in delivering exceptional customer experiences and fostering an inclusive culture where every employee feels valued and empowered to contribute.

As a Senior Experience Designer in PNC’s Private Bank Digital organization, this role can be based in Pittsburgh, PA; Cleveland, OH; Columbus, OH; Orlando, FL; or Raleigh, NC. You'll create impactful digital solutions that shape product strategy and user experience. Collaborating with designers, agile teams, and product leaders, you'll ensure every interaction is engaging, consistent, and accessible.

We’re looking for someone who is passionate about building experiences that deepen relationships between PNC Private Bank clients and advisors. You’ll execute UX efforts that help individuals and families better understand their investment goals and decisions.

You’ll work across these human-centered design practices:

-User experience research and testing
-Interaction and user experience design
-Visual and communication design
-Prototyping

In this role, you will:

-Apply your UX and UI skills to an established product by owning the end-to-end experience
-Understand problems and goals, map user flows, and prototype interactions
-Leverage and improve a design system/component library that aims to deliver consistent --UX across a range of user touchpoints
-Leverage insights from user interviews and other research analysis to understand user needs
-Use quantitative and qualitative data to inform your design decisions
-Facilitate brainstorming and design sessions
-Evolve prototypes from low, to mid, to high-fidelity
-Work alongside UX research, UX content and accessibility experts
-Communicate design strategy to teammates and partners
-Work closely with front-end developers and product managers to implement UI solutions and ensure the technology fully executes the vision and requirements

We think you could be successful if you:

-Are a natural collaborator and an excellent communicator, able to present design ideas and explain your thought process in a large team environment
-Advocate for users and inspire a culture of design thinking
-Can handle the details for multiple projects and deadlines
-Believe iteration is the best path to improvement and can adapt quickly to change
-Take initiative and act on opportunities for improvement
-Seek to learn from your team

Preferred qualifications:

-An online portfolio that demonstrates strong experience in creating end-to-end digital solutions through ideation, user research, wireframing, and design iteration
-Experience working with the Figma suite of design tools
-Experience supporting UX/UI initiatives for Agile development teams
-Knowledge and experience in the financial industry is desired but not requiredPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Transforms tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
• Discover customer and business needs through contextual inquiries, and generative and quantitative research, and identify solutions to meet those needs..
• Influence the design direction and strategy. Executes visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers. Communicate the initiative and product to others (Business Partners) through user journeys, storyboards, prototypes, wireframes, and other materials.
• Gauge the usability of new and existing products, and make constructive suggestions for change.
• Conduct research studies and present findings that will inform improvements in the customer experience. May help establish research methods and strategies.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing

Competencies

Business Analytics, Creativity, Design Thinking, Effective Communications, Graphic Visualization, Group Facilitation, Product Development Life Cycle, Requirements Analysis, Solutions Development, User Experience Design, User Interface Design

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $75,000.00 – $137,500.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 07/23/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.