Quality Analyst Sr at PNC Financial in Dallas, TX

Quality Analyst Sr Location: Home Location-PA (PAH01) Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Analyst Sr within QC - Originations organization, you will be based in Pittsburgh, PA; Kalamazoo, MI; Dallas, TX; Denver, CO; or based within the PNC footprint. Standard hours for this position are 8:00 a.m. EST – 5:00 p.m. EST, Monday through Friday. Preferred systems knowledge: ACBS, CLASS, Tableau, CapitalStream, and DNA. It is preferred to also have a working knowledge with Commercial Booking and/or Quality Control review of Commercial loans. The Production Quality Analyst Sr is responsible for providing independent quality oversight, risk support, and continuous improvement leadership within the Quality Control Organizations (QCO). This role serves as a trusted subject matter expert (SME), ensuring operational work meets established quality standards, policies, procedures, and regulatory requirements while supporting strong risk management practices. The Production Quality Analyst Sr partners closely with line‑of‑business leaders, risk partners, and other QCO teams to identify control gaps, assess control effectiveness, and execute process improvement initiatives. In this role, the Senior Quality Analyst conducts complex quality reviews, analyzes trends, and delivers actionable insights that reduce rework, mitigate risk, and improve overall performance. The position supports the remediation of open issues and matters, contributes to audits and exams, and manages projects or special assignments as needed. Additionally, the Senior Quality Analyst plays a key role in mentoring peers, assisting with new‑hire onboarding, and identifying training needs across the department. This role is expected to exercise sound judgment, influence outcomes without direct authority, and maintain strong attention to detail while balancing multiple priorities in a fast‑paced environment. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Assists in the execution of a quality control program within a defined department of the organization. Under supervision, enables adherence with quality management programs. Assists in the execution of the quality program, identifying opportunities for enhancement where applicable. Supports the development and continuous improvement of the quality management system. Generates reports for distribution to various users in the organization, customers, or suppliers. Leads quality improvement initiatives; works to develop and improve quality levels; provides training, coaching and feedback. Provides conclusions and recommendations for issues and/or continuous improvement projects. Conducts quality analysis; identifies systemic issues, executes on effective root cause analysis and corrective actions. Supports the development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of products and services. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments Competencies Accuracy and Attention to Detail, Analytical Thinking, Coaching Others, Customer Support Policies, Standards and Procedures, Data Gathering and Reporting, Decision Making and Critical Thinking, Internal Controls, Managing Multiple Priorities, Quality Management Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $45,000.00 – $98,014.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 05/07/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Equal Employment Opportunity (EEO) This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. Additional Locations: Home Location-TX (TXH01), Home Location-MI (MIHM1), Home Location-CO (COH01), ZZ - Remote Location