Program Management Manager- Technology… at PNC Financial · Farmers…

Program Management Manager- Technology Portfolio Operations Location: TX - Farmers Branch Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Program Management Manager within PNC's Technology organization, you will be based in Pittsburgh, PA or Dallas, TX. The TPMO Operations team is recruiting a Technology Portfolio Operations Manager responsible for overseeing and advancing demand intake processes, capacity planning, and utilization reporting throughout the TPMO group. This role is accountable for scalable processes, tool governance, operational controls, and data-driven insights that improve throughput, predictability, and transparency in a global delivery model. The ideal candidate is execution-oriented, analytical, and experienced in building durable operational mechanisms across cross-functional stakeholders. Key Responsibilities: Demand, Capacity & Workforce Management (Metrics & Reporting) • Own demand intake hygiene and enforce consistent work classification - gearing ratios, staffing mix etc to enable accurate planning, reporting, and prioritization. • Establish capacity models (role-based capacity, availability assumptions, utilization targets) and maintain rolling 12-week, quarterly, and annual capacity plans. • Translate demand signals into resourcing scenarios (baseline/commit/stretch), clearly documenting tradeoffs and impacts to SLAs and commitments. • Run workforce governance and operating rhythms (weekly/monthly/quarterly) to manage allocation, resolve staffing conflicts, and ensure highest-value work is staffed appropriately. • Build forecasting and what-if models (incoming demand, throughput, carryover) to improve predictability and inform hiring, vendor, and budget decisions. • Monitor workforce health (utilization, allocation drift, skill mix gaps, attrition/leave impacts) and drive actions such as rebalancing, cross-training, and surge support. • Align partner/vendor capacity plans with readiness milestones (e.g., butts-in-seats), ramp plans, and business continuity needs; define operational readiness criteria and performance expectations. • Standardize planning calendars, handoffs, and SLAs (intake-to-assignment) to reduce aging/unassigned work and improve flow. • Define and govern a single set of demand/capacity KPIs (e.g., forecast accuracy, utilization, allocation stability, work aging, service tier performance) with clear data definitions and refresh cadence. • Build and maintain executive dashboards and standardized operational readouts that provide a single source of truth and accelerate prioritization and resourcing decisions. Key Qualifications: • Experience in Business Operations, Portfolio Operations, PMO/TPMO Operations, workforce management, or operational excellence roles. • Proven ability to build and run operational mechanisms (intake, prioritization, governance, and performance management) across cross-functional stakeholders. • Demonstrated experience with demand and capacity management, including forecasting, scenario planning, and workforce allocation in a matrixed environment. • Strong background in process design, SOP/runbook development, and continuous improvement in a fast-paced environment. • Advanced analytical and reporting skills, including KPI definition, dashboarding, and executive storytelling with data. • Hands-on experience governing enterprise tools/workflows (e.g., Jira, ServiceNow) and implementing automation to scale operations. • Excellent communication, facilitation, and stakeholder management skills; ability to influence without authority. Preferred Qualifications • Experience working within an enterprise TPMO/PMO as an operations, governance, or portfolio enablement function. • Familiarity with Lean, Six Sigma, Agile operations, or other continuous improvement methodologies. • Experience designing intake/demand management models and operating cadences for technology portfolios. • Experience scaling and governing a partner/vendor ecosystem (including ramp readiness, performance management, and business continuity planning). • Experience aligning workforce plans with Finance/HR (OpEx, budgeting, hiring plans) and building executive-ready planning artifacts. • Experience driving tool governance and enterprise-scale standardization initiatives. • Prior experience in a GCC or offshore delivery model. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Manages and leads program managers to ensure success in the execution of organizational programs in support of corporate strategy. No requirement for program size. Manages and assesses the general and detailed planning stages of organizational programs; participates in the development of strategies to ensure projects achieve overall program goals. Oversight and reporting for the overall program budget while working to ensure success of the program. Monitors and evaluates the implementation and effectiveness of the programs and recommends enhancements based on results. Coaches and develops program managers. Retains and grows relationships with service partner leadership to ensure seamless delivery and a consistent experience across multiple distribution channels. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Capacity Planning, Client Counseling, Data Analysis, Decision Making, Operating Model Design, Program Management, Results-Oriented, Strategic Planning Competencies Accuracy and Attention to Detail, Analytical Thinking, Managing Multiple Priorities, Organizational Change Management, Organizational Leadership, Problem Solving, Program Management (M0260), Project Management Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Equal Employment Opportunity (EEO) This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. Additional Locations: PA - Pittsburgh