Production Quality Analyst (Commercial) at PNC Financial · Kalamazoo

Production Quality Analyst (Commercial) Location: Firstside Center Bldg (PA373) Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Production Quality Analyst within QC - Origination organization, you will be based in Pittsburgh, PA; Kalamazoo; MI, Denver; CO or based within the PNC footprint. Core hours for this role are Monday - Friday, 8:00 am EST - 5:00 pm EST. In QC Originations, you will be part of a dynamic team which values collaboration and partnership and is continually striving for improvements in operational efficiency and risk mitigation. This department performs quality reviews, with a high degree of accuracy and timeliness, for loans which are booked on the ACBS system by our Booking and Closing partners. The Quality Review Analyst role involves daily production and quality target achievement of these quality reviews, as well as engagement in regular project work requiring critical analysis and collaboration with various team members and key partners. In performing quality reviews, effective communication is often required amongst other team members including peers and work leads, as well as upstream partners such as bookers, closers, subject matter experts and more. Strong collaboration and communication ensures we build effective partnerships within our team and with our partners, so we can deliver an exceptional client experience. In this role, you will be expected to analyze the quality of loan deals and packages in a timely fashion with a high degree of accuracy, across all levels of complexity presented to our team. You will be supported by a resource center of standard procedures, an iLearn pathway for targeted learning, and team members who are part of a dynamic and collaborative group willing to help consult on complex questions or concerns. In addition to daily production of performing quality reviews, your ongoing identification of operational problems, potential risks, and/or your recommendations for process improvement (whether shared in daily huddles or in one-on-one conversations) is highly valued and is essential to our goal of continuous improvement, as this helps us more effectively mitigate risk. When post-quality errors do occur, you will be expected to participate in a root cause analysis dialogue to help us identify opportunities to improve our process, procedures, training, or systems. You may also be involved with other risk mitigation or process improvement projects, outside of standard daily production, which will require effective communication, influence, critical thinking, and collaboration skills. Some projects may provide development opportunities such as networking, or learning other parts of the lending process, risk management processes, and other transferrable skills such as preparing procedure documents, honing presentation and meeting facilitation skills, aggregating data, and more. When engaged in various projects or initiatives, you may be collaborating with key partners in our operations teams, technology teams, trainers, and business analytics teams, and more. The QC Originations organization is looking for someone who can operate as part of a highly collaborative team, communicate well with team and partners to help mitigate risk, while effectively managing their individual production and quality targets, in addition to managing other assigned priorities, thus helping us drive an exceptional client experience while building a better organization for the future. Preferred systems knowledge: ACBS, CLASS, Tableau, CapitalStream, DNA Required systems knowledge: Excel, Word, Outlook, Teams, OneNote We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Utilizing standard procedures, conducts quality review and analysis of the work performed by staff supporting a specific line of business or functional area. Identifies systemic issues and facilitates correction. Reviews complex transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. Ensures the appropriate materials and documentation are available to complete the transaction and/or work process. Identifies systemic issues and facilitates effective root cause analysis and corrective actions. Works with staff to develop and improve incoming quality. Provides recommendations for issues and/or continuous improvement projects. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments Competencies Accuracy and Attention to Detail, Analytical Thinking, Coaching Others, Effective Communications, Internal Controls, Managing Multiple Priorities, Operational Functions, Quality Management, Standard Operating Procedures Work Experience Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $37,000.00 – $81,900.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 05/08/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Equal Employment Opportunity (EEO) This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. Additional Locations: Home Location-PA (PAH01), Home Location-MI (MIHM1), Home Location-CO (COH01), ZZ - Remote Location