Experience Design Lead Senior- Native… at PNC Financial · Philadelp…

Experience Design Lead Senior- Native Mobile Location: PA - Pittsburgh (15222) Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Experience Designer Lead Senior – Native Mobile (Experience Strategy Primary) within PNC’s Digital Channel – Retail organization, you will be based in Pittsburgh, PA, Cleveland, OH, Austin, TX, Philadelphia, PA or New York, NY. You will be a senior individual contributor and design leader on the Native Mobile team, you will be shaping high-impact customer experiences across iOS and Android platforms. You will also you will be responsible for elevating the end-to-end experience of the PNC Mobile app through strong leadership, collaboration, and disciplined design practices. Responsibilities require time in the office or in the field daily (Five days a week). This role will include three key Experience Design focused responsibilities: • Championing experience vision, strategy, and storytelling for the PNC Mobile app while collaborating across lines of business • Defining end-to-end journeys and experience frameworks that align stakeholders and guide delivery • Driving product design quality, consistency, and best practices through expert use of Figma The ideal candidate will have the following: • Extensive experience designing native mobile applications at scale • Demonstrated leadership as a senior or lead individual contributor • Ability to operate independently in complex, ambiguous problem spaces • Strong collaboration skills across product, engineering, and business partners • Experience working within agile delivery models • Proficiency with Figma and modern design workflows • Experience designing for regulated industries such as financial services • Deep familiarity with mobile design systems and accessibility standards • Experience mentoring or informally leading other designers and helping them become strong product design leaders Preferred skill sets include: • Navigating between high-level strategic thinking and product-level details • Establishing experience design principles and success metrics • Journey mapping, service blueprints, and ecosystem modeling • Designing for complex, highly regulated domains (e.g., finance, healthcare) • Strong interaction design patterns, micro interaction thinking, and prototyping • High fidelity UI design with an eye for visual hierarchy and clarity • Platform native design expertise (iOS, Android, responsive web) • Component based design and scalable UI architectures • Mentoring senior and mid level designers to become strong product design leaders • Shaping design culture and craft standards You will collaborate closely with product managers, developers, other experience designers, content designers, line of business partners, and accessibility, risk and governance stakeholders to deliver cohesive, compliant, and high-quality mobile experiences. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Influences the process and transforms most complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert. Develops and recommends the discovery techniques of customer and business needs through contextual inquiries, and generative and quantitative research. Uncovers customer latent needs and creates vision to meet those needs. Drives and establishes the design direction and strategy. Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials. Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations. Develops research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience. Coaches and mentors junior staff; Assists management team in training new staff. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Agile Web Development, Business Requirements Documentation (BRD), Digital User Experience, IT Architecture, JavaScript, Wireframing Competencies Business Analytics, Creativity, Design Thinking, Effective Communications, Graphic Visualization, Group Facilitation, Product Development Life Cycle, Requirements Analysis, Solutions Development, User Experience Design, User Interface Design Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $119,000.00 – $209,300.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 04/24/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Equal Employment Opportunity (EEO) This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. Additional Locations: PA - Philadelphia, TX - Austin, NY - New York, OH - Cleveland