Communications and Operations Specialist Senior - Technology

Communications and Operations Specialist Senior - Technology Location: PA - Pittsburgh Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Communications and Operations Specialist Senior within PNC’s Marketing and Communications team, you will help shape and deliver communications that position PNC Technology as a key driver of business growth and a cornerstone of PNC’s Brilliantly Boring brand. This proactive, detail-oriented communicator thrives in a collaborative environment and is committed to delivering clear, accurate and strategically aligned messages. The specialist manages and improves project management systems—including intake, editorial calendars and reporting dashboards—while supporting planning, research and development of communications across channels and topics. By collecting and synthesizing data to identify trends and boost productivity, the specialist drives operational excellence and supports the team’s success. Collaboration with cross-functional teams and coordination with legal, compliance, finance, risk and other key partners are essential to ensure clarity, accuracy and alignment in all communications. Preferred Qualifications: • 2+ years of experience with planning and organizing, project management, and process management. • Strong business writing skills, including copywriting and editing. • Working knowledge of media and communications channel management. • Demonstrates strong business data analysis skills and is highly tech‑savvy. • Applies excellent problem‑solving abilities and critical thinking to resolve challenges efficiently and improve processes. • Shows consistent flexibility and adaptability when navigating changing priorities, new technologies, and fast‑paced work environments. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Helps design, develop, produce and consult on a variety of internal and external communications. Supports the planning and research for - and development of - communications. Helps ensure clarity, accuracy, and strategic alignment of message on all aspects of a communication. Proactively collects and synthesizes data in order to identify trends. Readily identifies tactical implications. Actively participates on cross-functional teams, helps influence outcomes, and evaluates success as appropriate. This includes following established processes and protocols for reviews and approvals, including coordination with legal, compliance, finance, risk and / or other key partners. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Branding, Change Management, Creative Process, Design Thinking, Digital Marketing, Media Relations, Prioritization, Strategic Communication Planning, Strategic Planning Competencies Business Acumen, Business Data Analysis, Copywriting and Editing, Decision Making and Critical Thinking, Effectiveness Measurement, Influencing, Media Channel Management, Organizational Communications, Planning and Organizing, Problem Solving Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $45,000.00 – $119,600.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 02/12/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Equal Employment Opportunity (EEO) This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. Additional Locations: DC - Washington, AL - Birmingham