Detection & Investigation Analyst Lead: Monday -… at PNC · Denver -…

Summary: PNC is a bank that values its people as its greatest differentiator and competitive advantage. The Detection & Investigation Analyst Lead will conduct complex investigations to minimize fraud and organizational risk, manage multiple work streams, and ensure compliance with fraud detection standards. Responsibilities: - Reviews and investigates customer cases, reports and work for potential and actual loss - Minimizes fraud, Anti-Money Laundering and/or organizational risk - Performs early detection of suspicious activity - Controls and prevents losses - May lead the work of and/or train detection and investigation staff - Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities - Recommends disposition - Identifies gaps and control enhancements - Uses defined research procedures to identify and resolve issues - Identifies trends and escalates as appropriate - Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss - Shares best practices among the team and/or service partners - Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate Required Qualifications: - Perform complex investigations and analysis - Apply policy and risk judgment consistently - Manage multiple work streams simultaneously - Conduct in-depth fraud investigations end-to-end - Create, maintain, and update formal case records - File security incident reports and complaints when required - Apply authentication and KYC procedures consistently - Handle inbound calls involving higher-risk scenarios - Work advanced alert queues when volume allows - Balance phone, alert, and case work independently - Reviews and investigates customer cases, reports and work for potential and actual loss - Minimizes fraud, Anti-Money Laundering and/or organizational risk - Performs early detection of suspicious activity - Controls and prevents losses - May lead the work of and/or train detection and investigation staff - Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities - Recommends disposition - Identifies gaps and control enhancements - Uses defined research procedures to identify and resolve issues - Identifies trends and escalates as appropriate - Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss - Shares best practices among the team and/or service partners - Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework - Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program - In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered - Bachelors Preferred Qualifications: - Analytical Thinking - Customer Solutions - Decision Making - Operational Risks - Problem Resolution - Researching - Risk Mitigation Strategies Required Skills: Fraud Detection and Prevention, Anti-money Laundering, Sanctions Policies and Procedures, Risk Mitigation Strategies, Operational Risk, Authentication Procedures, Know Your Customer (KYC) Procedures, Security Incident Reporting, Case Management, Customer Case Investigation Benefits: Medical/prescription drug coverage (with a Health Savings Account feature), Dental and vision options, Employee and spouse/child life insurance, Short and long-term disability protection, 401(k) with PNC match, Pension and stock purchase plans, Dependent care reimbursement account, Back-up child/elder care, Adoption, surrogacy, and doula reimbursement, Educational assistance, including select programs fully paid, A robust wellness program with financial incentives, Maternity and/or parental leave, Up to 11 paid holidays each year, 9 occasional absence days each year, unless otherwise required by law, Between 15 to 25 vacation days each year, depending on career level and years of service