Detection and Investigation Lead: Outbound Zelle at PNC · Denver -…

Summary: PNC is a bank that prioritizes its employees and customer experience. The Detection & Investigation Analyst Lead will be responsible for supporting outbound Zelle fraud operations, analyzing fraud cases, and communicating with customers regarding suspicious transactions. Responsibilities: - Outbound Zelle fraud support - Analyzing cases generated from the enterprise fraud detection systems - Talking with customers whose transactions are suspicious of potential fraud - Card Free ATM fraud support - Analyzing cases generated from the enterprise fraud detection systems - Reporting of suspected fraud - As requested, tasks to help sustain and improve department processes and procedures - Reviews and investigates customer cases, reports and work for potential and actual loss. Minimizes fraud, Anti-Money Laundering and/or organizational risk. Performs early detection of suspicious activity. Controls and prevents losses. May lead the work of and/or train detection and investigation staff - Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition. Identifies gaps and control enhancements - Uses defined research procedures to identify and resolve issues. Identifies trends and escalates as appropriate - Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss. Shares best practices among the team and/or service partners - Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate Required Qualifications: - University / college degree with < 1 year of professional experience and/or successful completion of a formal development program - In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered Preferred Qualifications: - Analytical Thinking - Customer Solutions - Decision Making - Operational Risks - Problem Resolution - Researching - Risk Mitigation Strategies Required Skills: Fraud Detection and Prevention, Anti-money Laundering, Risk Mitigation Strategies, Operational Risk, Actimize, Service Browser, BlueZone, EDGE, Excel, Google, ZAP, Avaya, Innovis, Web Browsers, WebView, Verint Benefits: Medical/prescription drug coverage (with a Health Savings Account feature), Dental and vision options, Employee and spouse/child life insurance, Short and long-term disability protection, 401(k) with PNC match, Pension and stock purchase plans, Dependent care reimbursement account, Back-up child/elder care, Adoption, surrogacy, and doula reimbursement, Educational assistance, including select programs fully paid, A robust wellness program with financial incentives, Maternity and/or parental leave, Up to 11 paid holidays each year, 9 occasional absence days each year, unless otherwise required by law, Between 15 to 25 vacation days each year, depending on career level, Years of service