Client Relationship Manager at Pluxee in Mumbai, Maharashtra, India

Client Relationship Manager
Location: Mumbai
At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.
Permanent Regular
Job Description:
The Telesales Farmer – Small Accounts is responsible for managing, retaining, and growing an assigned portfolio of small business clients. Operating through outbound calling and digital channels, the Farmer builds long-term relationships, promotes benefit adoption, and drives upsell opportunities. The role is central to ensuring clients derive full value from Pluxee’s digital platform, positioning the company as a trusted partner in employee engagement.
YOUR NEXT CHALLENGE

Responsibilities:
1. Portfolio Development & Relationship Building
Conduct proactive outreach to review client satisfaction, solution usage, and evolving needs.
Build rapport with HR and decision-makers to become their go-to advisor on benefit usage and platform value.
Reinforce the value of existing benefits through regular client contact and practical guidance.

2. Engagement Optimization & Education
Educate clients on employee usage behaviors and best practices to improve adoption.
Proactively support re-onboarding, feature activation, or communication initiatives.
Identify and address blockers to employee or merchant network usage.

3. Upsell & Expansion Opportunity Management
Identify upsell opportunities based on company growth, new needs, or underutilized segments (e.g., mobility, culture, well-being).
Prepare and pitch simple commercial upgrades aligned with budget and need.
Track and convert opportunities using Salesforce.

4. CRM & Insight Sharing
Maintain accurate records of client status, usage patterns, and opportunity stage in Salesforce.
Share market insights and product feedback with Sales and Product teams.

YOU ARE A MATCH IF...

Education:
Bachelor’s degree in Business, Marketing, HR, or related field.

Work Experience:
1–3 years in B2B account management, client success, or retention roles.
Experience with SaaS platforms or HR solutions is strongly preferred.

Skills & Certifications:
Strong consultative sales, negotiation, and communication skills.
Experience using CRM tools for pipeline and opportunity management; Salesforce knowledge is preferred.
Good organizational skills and ability to manage multiple commercial activities simultaneously.
Strong virtual and in-person communication capabilities.
Proficiency in Microsoft 365 tools.
Knowledge of full-cycle sales methodologies is considered an advantage.

Languages:
For global, regional, or area roles, fluency in English is required. Additional languages such as French, Spanish, Portuguese, or other relevant languages are an advantage.
For local country leadership and management roles, fluency in the local language and English is required.
For local individual contributor roles, fluency in the local language is required. English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.

Working Conditions:
For global, regional, or area roles:
Hybrid working patterns depending on the host country policies. Collaboration across different countries, functions, and time zones. Travel may be required depending on business needs.
For local roles:
Hybrid working environment depending on local policies. Collaboration with local business teams and relevant regional or global stakeholders. Occasional travel may be required depending on business needs.

Competencies:
Client Relationship Management
SaaS Usage Monitoring
Consultative Upselling
CRM Accuracy & Pipeline Discipline
Employee Engagement Insight

Why join Pluxee?

Join an inclusive team
Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.
Turn inspiration into possibility
Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.
Make a positive impact
Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.
Grow with us
Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.