Shift Supervisor at PLS in Revere, MA

Summary: PLS is a leading retail provider of financial services, focusing on customer-centric solutions. The Shift Supervisor is responsible for providing leadership to ensure outstanding customer service and meeting operational objectives while assisting in the day-to-day management of the store. Responsibilities: - Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again - Establishing a strong customer service culture within the store - Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives - Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations - Ensuring compliance with federal, state, and local regulations - Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures - Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance - Reviewing and approving checks within limits - Supporting store marketing efforts within the community - Resolving customer complaints - Assisting the Store Manager with managing schedules, cash, and store audits - Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes - Helping to maintain a neat and clean store environment for our customers and team members - Other duties as assigned Required Qualifications: - A minimum of one year of management experience in industries such as hospitality, financial services, retail and restaurant - Ability, willingness, and comfort to engage with customers - Ability to develop positive relationships with internal and external customers - Strong desire to exceed corporate initiatives and inspire excellence in a team - Excellent verbal and written communication and presentation skills - High-energy, collaborative management experience - Professional appearance and demeanor - Must be honest and have integrity - Ability to work flexible hours, including early morning, evenings, weekends, and holidays - English fluency is required Preferred Qualifications: - English/Spanish bilingual is a plus Required Skills: Cash Handling, Transaction Processing, Compliance with Federal, State, Local Regulations, Schedule Management, Store Operations Management, Customer Service, Bilingual English/Spanish Benefits: Medical/dental/vision, 401(k), Vacation, Opportunities for advancement, Ongoing training