Shift Supervisor at PLS in Roosevelt, NY

Summary: PLS is a leading retail provider of financial services, focused on delivering exceptional customer service. The Shift Supervisor is responsible for leading store operations, ensuring customer satisfaction, and supporting the Assistant Store Manager in achieving store goals and compliance with regulations. Responsibilities: - Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again - Establishing a strong customer service culture within the store - Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives - Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations - Ensuring compliance with federal, state, and local regulations - Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures - Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance - Reviewing and approving checks within limits - Supporting store marketing efforts within the community - Resolving customer complaints - Assisting the Store Manager with managing schedules, cash, and store audits - Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes - Helping to maintain a neat and clean store environment for our customers and team members - Other duties as assigned Required Qualifications: - A minimum of one year of management experience in industries such as hospitality, financial services, retail and restaurant - Ability, willingness, and comfort to engage with customers - Ability to develop positive relationships with internal and external customers - Strong desire to exceed corporate initiatives and inspire excellence in a team - Excellent verbal and written communication and presentation skills - High-energy, collaborative management experience - Professional appearance and demeanor - Must be honest and have integrity - Ability to work flexible hours, including early morning, evenings, weekends, and holidays - English fluency is required Preferred Qualifications: - English/Spanish bilingual is a plus Required Skills: Management Experience, Financial Services, Retail Operations, Cash Handling, Transaction Processing, Compliance with Regulations, Customer Engagement, High Energy, Bilingual English/Spanish Benefits: Medical/dental/vision, 401(k), Vacation, Opportunities for advancement, Ongoing training