BizOps MBA Internship at Playground in New York, NY

Summary: Playground is a company focused on making excellent child care accessible through innovative software solutions. They are seeking a BizOps MBA intern to drive high-priority operational projects while collaborating with leadership across various departments to improve processes and support the company's growth. Responsibilities: - Mapping and improving the Sales → Onboarding → CS handoff process - Supporting GTM experiments like referral programs, ABM pilots, or pricing discovery - Helping team leads scope, track, and report on weekly metrics across departments - Jumping into Salesforce or Hubspot to clean up workflows or build a quick dashboard - Running recruiting ops: managing hiring workflows, coordinating communication, and actively sourcing candidates - Reorganizing the office layout to support team growth and collaboration - Managing our location tracking system to keep internal records up to date - Supporting CX with internal tooling improvements or better escalation workflows - Rolling up your sleeves to document, fix, or improve any process that’s slowing us down Required Qualifications: - You have 2+ years of experience in investing, consulting, strategy, business operations, or a similar generalist role - You are currently enrolled in a full-time MBA program, graduating in May 2027 - You're excited to be in person 5 days a week with our NYC - Union Square team - You're a structured thinker and problem solver — you can take a messy question and drive it to clarity - You're analytical and comfortable working with data, spreadsheets, and dashboards - You've got great business judgment and can quickly understand new domains - You're scrappy, proactive, and unafraid to get into the weeds Preferred Qualifications: - You've worked at a fast-growing startup and/or have early stage SaaS experience Required Skills: Data analysis, Business operations, Project management Important Skills: Salesforce, Hubspot Nice-to-Have Skills: Structured thinking, Business judgment Benefits: Daily mentorship, Weekly coaching and feedback, Potential path to full-time, depending on internship performance and company growth needs