Resident Assistant CBRF at Platinum Communities in Wild Rose, WI

The Resident Assistant is responsible for providing high-quality, compassionate care and assistance to residents and tenants living in assisted living settings. This includes support with activities of daily living (ADLs), promoting a safe and clean environment, observing and reporting health changes, and working alongside other departments including dietary, housekeeping, and activities. The position serves a diverse client group including but not limited to individuals with Alzheimer’s, dementia, mental illness, physical disabilities, terminal illnesses, and frail elderly populations.

ESSENTIAL JOB FUNCTIONS:

Resident Care & Support:

• Assist residents and tenants with all Activities of Daily Living (ADLs) including:
• Bathing, grooming, dressing
• Toileting and incontinence care
• Mobility and transfers
• Eating and hydration
• Medication reminders (if trained and delegated)
• Encourage and assist residents in maintaining their independence and dignity.
• Monitor for and promptly report changes in physical, emotional, or mental condition to supervisory staff.
• Review and follow each resident’s/tenant’s Individualized Service Plan (ISP) prior to assuming care responsibilities.
• Responsible for accurate charting and record keeping.

Housekeeping, Safety & Environment:

• Support a clean, safe, and home-like environment by:
• Performing light housekeeping duties (e.g., making beds, tidying rooms, laundry, basic cleaning)
• Assisting with disinfecting and sanitation practices in resident areas
• Reporting safety hazards and maintenance concerns immediately
• Follow infection control and standard precaution procedures.

Support to Other Departments:

• Assist the Dietary Department with:
• Meal setup, service, and clean-up
• Encouraging fluid and nutritional intake
• Support the Activities Department by:
• Encouraging and escorting residents to activities
• Assisting with activity setup and resident engagement
• Partner with all departments to ensure smooth operations and resident satisfaction.

Training & Mentorship:

• Serve as a mentor and trainer to new caregiving staff, demonstrating tasks and best practices.
• Coach and support new hires during onboarding to promote confidence, competence, and team cohesion.
• Communicate clearly with supervisors regarding trainee progress and development needs.

Confidentiality & Compliance:

• Maintain resident privacy and confidentiality at all times in compliance with HIPAA regulations and company policies.
• Access resident information only as needed to provide care or complete job responsibilities.
• Report any suspected confidentiality or privacy breaches to your supervisor immediately.

Other Responsibilities:

• Attend mandatory meetings and ongoing in-service opportunities. Annual requirements for continuing education must be met in accordance with DHS regulations.
• Actively promotes a healthy approach by communicating, interacting, and working cooperatively to meet resident/tenants needs; respond promptly and positively to requests for assistance.
• Platinum Communities expects all employees to present themselves in a neat, clean, and professional manner.
• Follow proper protocol during emergency situations.
• Support a dignified, respectful, and caring atmosphere with residents/tenants, families, visitors, and fellow employees.
• Perform all other duties as assigned.

• Must be 16 years or older.

• High School Diploma or GED preferred.

• Certified Nursing Assistant (CNA) certification preferred but not required.

• Completion of required CBRF core trainings:

o Standard Precautions

o Fire Safety

o First Aid/Choking

o Resident Rights

• Experience working with older adults or persons with disabilities strongly preferred.

• Compassionate, dependable, and team-oriented attitude.