Collection Analyst [CO Collection] at Plata Card in Colombia

We are looking for a highly skilled Collection Analyst to join our Collections team.
We're launching a new business line in Colombia and looking for a senior analyst who will help build the entire Collections function from the ground up. In this role, you'll work closely with the Collection Lead to design collection processes, define data requirements, launch reporting from scratch, and continuously improve collection performance through analytics and experimentation. This is an excellent opportunity for someone who enjoys building new processes, takes ownership beyond dashboards, and wants to have a direct impact on business results from day one.
Challenges that await you:
Design, execute, and evaluate A/B tests and other experiments to identify the best strategies for improving repayment rates, agent productivity, and customer contact efficiency
Develop and refine performance metrics, agent incentive models, and operational KPIs
Collaborate with Product, Risk, and Operations teams to identify growth opportunities, test process changes, and measure business impact
Build and automate data pipelines, dashboards, and monitoring systems to ensure timely, actionable insights
Forecast performance and model financial outcomes to support decision-making in collection strategies and resource allocation
Communicate findings clearly to non-technical stakeholders and translate data into business actions
What makes you a great fit:
3+ years of experience in Data Analytics, Collection Analytics, CRM Analytics, Risk Analytics, or a similar analytical role
Strong SQL skills and experience working with large datasets
Experience building dashboards and reports using BI tools such as Tableau, Superset, Power BI, or similar
Understanding of data validation, data quality checks, and analytical reporting
Hands-on experience working with cross-functional teams, including Product and Engineering
Experience designing or improving business processes, not only reporting on them
Strong communication skills and ability to translate business requirements into analytical solutions
Self-driven, proactive, and comfortable taking ownership in a fast-paced environment
B1 or higher English level for communication within an international team
Your bonus skills:
Experience in fintech, lending, banking, collections, or CRM analytics
Python for data analysis and automation
Experience designing and evaluating A/B tests
Experience launching new products or business processes from scratch
Familiarity with predictive modeling or machine learning for customer segmentation, communication optimization, or collections strategies
Previous leadership or mentoring experience
Our ways of working:
Innovative Spirit: A commitment to creativity and groundbreaking solutions
Honest Feedback: valuing open, transparent communication
Supportive Team: a strong, collaborative community
Celebrating Achievements: recognizing our wins together
High-Tech Environment: a team full of smart and ambitious people who challenge the status quo of traditional finance
Our benefits:
Relocation support to one of our hubs — Columbia, Serbia, Cyprus, or Spain — with assistance for the employee and their family
Flexible work from one of our offices or remote
Healthcare Coverage
Education Budget: language lessons, professional training, and certifications
Wellness Budget: mental health and fitness activity reimbursements
Vacation policy: 20 days of annual leave and paid sick leave