Business Analyst Junior+ [Origination] at Plata Card in Worldwide

We’re looking for a Business Analyst to join our Origination team, responsible for building and improving the customer journey for credit and debit card application. The team owns the entire digital onboarding experience — from the customer’s first interaction with our website or mobile application to account opening and the first successful action after receiving the product.

As our product portfolio continues to grow, we’re expanding the team to launch new customer journeys and improve existing products. This role focuses primarily on developing the Cards Origination funnel and introducing new processes within our existing banking products. It’s an opportunity to work on one of the bank’s core customer journeys and help shape the future of digital banking in one of Mexico’s leading fintech companies.

Challenges that await you:

• Develop and launch new customer journeys within existing banking products
• Improve different stages of the credit card and debit card application funnel
• Gather, analyze, and refine business requirements
• Design business processes and write clear requirements for engineering teams
• Work closely with Product Managers, Developers, Analysts, and cross-functional teams to deliver new initiatives
• Analyze existing customer journeys, identify bottlenecks, and propose improvements
• Support backlog preparation, feature decomposition, and delivery planning
• Work with product analysts to define business metrics and evaluate the impact of product changes

What makes you a great fit:

• Strong analytical and problem-solving skills
• Structured thinking and attention to detail
• Interest in product development and business analysis
• Ability to understand business processes and translate them into clear requirements
• Strong communication skills and willingness to collaborate with cross-functional teams
• Ability to manage multiple tasks and priorities
• Willingness to work across European and Mexican time zones
• B2 or higher English level for effective communication with an international team

Your bonus skills:

• Commercial experience as a Business Analyst, Product Analyst, or Product Manager in Origination / Customer Support / Customer Care / Delivery domains
• Internship or graduate program experience in product companies
• Degree from a strong university (HSE, MSU, or equivalent)
• Experience or educational background related to technology-driven companies such as T-Bank, Yandex, Ozon, or similar
• Strong motivation to build a career in Product or Business Analysis, even without extensive commercial experience

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions
• Honest Feedback: valuing open, transparent communication
• Supportive Team: a strong, collaborative community
• Celebrating Achievements: recognizing our wins together
• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to Serbia with assistance for the employee and their family
• Flexible work from one of our offices or remote
• Healthcare Coverage
• Education Budget: Language lessons, professional training and certifications
• Wellness Budget: Mental health and fitness activity reimbursements
• Vacation policy: 20 days of annual leave and paid sick leave