Medical Office Assistant at Planned… · 330 N.…

Summary: Planned Parenthood of Maryland (PPM) is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care. The Medical Office Assistant provides administrative and clerical support to the clinic, facilitating communication and ensuring a smooth flow of patients through appointments. Responsibilities: - Make health center appointments, including appropriate financial and insurance eligibility - Assist patients with verbal registration including appropriate financial and insurance eligibility screening - Correctly enters patient information into the Electronic Practice Management system and Electronic Health Record system - Protects Patients’ Rights by adhering to all HIPAA requirements including maintaining confidentiality of medical, personal, and financial information - Perform daily periodic quality assurance activities - Demonstrates PPM customer service standards - Social perceptiveness and service oriented - Provides patients with opportunity to provide feedback through patient surveys and reviews - Greets clients politely and promptly and provides correct information for registration and check-out - Offer community referrals and resources to patients - Prepares for next day appointments (confirmation calls, insurance verification) - Proficiency in MS Office and patient management software - Medical Office Assistants have contact with employees, patients, and outside agencies, furnishing and obtaining information. Requires a cooperative and courteous attitude, as well as excellent phone and communication skills - Excellent written and verbal communications skills Required Qualifications: - High school diploma or GED with six months experience working in a health care center; OR one year of experiencing working in a health care setting performing front office medical assistant duties; OR two years of customer service experience - Ability to read, write, and speak English fluently - Proficiency in MS Office and patient management software - Excellent written and verbal communications skills - Demonstrates PPM customer service standards - Social perceptiveness and service oriented - Protects Patients' Rights by adhering to all HIPAA requirements including maintaining confidentiality of medical, personal, and financial information - Customer service skills to provide friendly, courteous assistance to every customer - Ability to assist patients with verbal registration including appropriate financial and insurance eligibility screening - Correctly enters patient information into the Electronic Practice Management system and Electronic Health Record system - Prepares for next day appointments (confirmation calls, insurance verification) - Requires a cooperative and courteous attitude, as well as excellent phone and communication skills - Make health center appointments, including appropriate financial and insurance eligibility - Perform daily periodic quality assurance activities - Greets clients politely and promptly and provides correct information for registration and check-out - Offer community referrals and resources to patients Preferred Qualifications: - Bilingual Spanish/English – a plus! Required Skills: Electronic Practice Management system, Electronic Health Record system, HIPAA compliance, MS Office, Bilingual Spanish/English Benefits: Medical, Dental, and Vision insurance., Flexible Spending Account., Life, AD&D Insurance., Short-Term and Long-Term Disability., Paid Time Off (PTO) and Paid Holidays., Employee Assistance Program., 401(k) Retirement Plan.