Health Center Manager 2 (IN)_Health Center at Planned… · Georgetown

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job.  It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

About our Health Center Manager position

Under the general supervision of the Area Services Director, provides supervision to staff, oversees the proper functioning of daily operations of the health center, responsible for operations of assigned facility, including budgetary and productivity goals, and monitors compliance with health center productivity and budgetary goals, and incorporates those functions into the overall operations of the agency.

Essential Functions

Supervises, trains, coaches, evaluates and hires health center staff. Provides direct patient care; monitors quality of care and services; provides input and recommendations for planning of changes in procedures, protocols, and services; maintains efficient health center flow; maintains staff schedules; develops appointment schedules; monitors and adjusts appointment schedules for efficient health center flow and failed health center rates.

Provides community outreach and networks with community agencies to increase PPGNHI visibility and educate about PPGNHI services, and contributes to the team effort of the agency, thereby ensuring quality care and services for clients.

Major Responsibilities

Maintains efficient, patient-centered health center services by organizing office operations and procedures; prepares payroll; evaluates and recommends system improvements; implements and ensures staff compliance with changes in procedures, protocols, and services; review and approves supply requisitions; assigns and monitors front and back-office functions.

Maintains health center staff by recruiting, selecting, orienting, and training staff; selection of licensed medical staff done in coordination with the Director (or Assistant) Director of Clinician Services.

Maintains positive and productive health center staff results by monitoring, coaching, counseling, and disciplining employees, and appraising job results.

Monitors and evaluates staff job performance and initiates disciplinary action as needed, in consultation with Human Resources. Monitors and evaluates licensed staff (RN, PA, NP) in conjunction with the Director of Clinician Services or the Assistant Director of Clinician Services. Monitors/audits follow up file monthly, reporting as per protocol.

Monitors and audits OSHA/WISHA standards ensuring compliance by all staff.

Serves as a resource to staff on personnel and health center operation matters; must be knowledgeable and compliant with union contract.

Maintains efficient health center flow by planning and implementing patient staff scheduling that minimizes patient wait times.

Completes operational requirements by developing patient and staff schedules; following up on work results.

Maintains positive staff morale and is customer focused to both internal and external customers.

Plans and facilitates staff meetings with feedback from the clinician team.

Ensures that staff are kept informed of procedure and policy changes and other vital information regarding services or activities agency-wide.

Monitors quality of care and services provided by staff by following QI guidelines for audits of follow-up, chart audits, and completion of laboratory compliance reports.

Ensures completion of all weekly, monthly, and quarterly health center reports.

Achieves financial objectives by scheduling expenditures, analyzing variances, and initiating corrective action.

Cashes out health center receipts, prepares bank deposits, and monitors and reconciles petty cash.

As a member of the Health Center Manager team, works closely and cooperatively with other agency departments, including the Clinical Services Leadership Team.

Attends meetings and trainings required to keep up to date regarding agency and disseminates information to staff.

Oversees and maintains the professional appearance and proper functioning of the site facilities.

Ensures that staff understands and complies with agency policies and protocols.

Facilitates health center operations by problem solving with staff, Area Services Director, Director (or Assistant) of Clinician Services, and any and all departments within administration that provide support to Clinical Services operations. Provides patient care, as needed.

Affiliate wide expectations

Adheres to the PPGNHI code of conduct and all policies, procedures and protocols.

Demonstrates and maintains a high degree of professionalism.

Takes action to support the affiliate’s commitment to equity, diversity and inclusion.

Supports and acts in accordance with the PPGNHI customer service standards.

Values continuous learning and seeks ongoing training and development.

Supervisory Responsibilities

Supervises health center staff

Education

BA/BS in related field preferred.

Experience

3 years of supervisory or management training and experience required or equivalent based on increase in position responsibilities and leadership experience.

Proficiency in Microsoft Office Suite.

Patient Data software and EMR experience preferred.

Salary Range:

Indiana/Kentucky: $64,677-107,795

*Actual starting pay will be determined based on factors including, but not limited to, relevant experience, education, internal equity, geographic location, and the budgeted hiring range established for the position.

Position Type:

Full- time - non-exempt

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits.  As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance.  For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.

Other Information:

All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. All new hires hired between September and April must present proof of receiving a current flu shot.

What we expect from you.

That you adhere to our code of conduct, policies, procedures, and protocols.

That you always demonstrate a high degree of professionalism.

That you always support and model our customer service standards.

That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:

At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.

Equal Employment Opportunity

PPGNHAIK is an Equal Opportunity Employer.  Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.