Customer Support Specialist at PlanHub in Remote

Summary: PlanHub is the leading pre-construction SaaS platform and marketplace helping general contractors, subcontractors, and suppliers connect and grow their businesses. They are looking for a dynamic Customer Support Specialist to manage customer interactions, troubleshoot requests, and train users on product functionality while ensuring high customer satisfaction scores. Responsibilities: - Managing inbound customer calls, emails and chats and adhere to defined SLA standards - Transfer inbound calls to appropriate personal (i.e. HR, Accounting, Marketing) - Troubleshoot customer requests to validate and determine proper next steps - Train customers on product functionality - Facilitate and communicate known bugs with other team members - Input, document and update support cases in CRM application and other internal applications - Manage outbound customer follow-up activities for case closure - Help grow and improve customer satisfaction scores - Maintain inventory snacks and sodas, replenish and order, as needed - Ensure delivered packages are properly distributed to the correct personnel - Assist with office event set-up and break-down - Stock & Clean refrigerator - Assistance with cultural events, packaging, shipping, labeling and sorting Required Qualifications: - 1+ years of SaaS based Customer Support - Excellent oral and written communication skills - Strong computer proficiency - The ability to work independently and as a team member - The ability to work well in an evolving and collaborative team environment - Comfortable with repetitive and routine tasks Preferred Qualifications: - HubSpot, Salesforce, CRM experience a plus - Associates or Bachelors degree preferred Required Skills: SaaS Customer Support, Technical proficiency, HubSpot, Salesforce, CRM, Self-driven Benefits: An awesome culture where you will be empowered, make an impact, and learn a ton., Open time-off policy., An excellent benefit package, including medical, dental, vision and life insurance., 401(k) plan with company match.