Planful→
Technical writer at Planful in Hyderabad, Telangana, IN
Skills
Job Description
About Us
Planful is the pioneer of financial performance management cloud software. The Planful platform, which helps businesses drive peak financial performance, is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful's award-winning AI capabilities accelerate decision-making, helping Planful users in over 100 countries close faster, accelerate cycle times, increase productivity, and improve accuracy. Planful is a private company with more than 1,500 customers, including Bose, Boston Red Sox, Five Guys, Grafton Plc, Gousto, and Specialized, and is backed by Vector Capital, a leading global private equity firm. Learn more at Planful.com.
About the Role
We're looking for a Technical Content Writer to join our Content team and own content for our AI-first platform. This is a build-from-the-ground-up opportunity: redefining how our users interact with AI-driven planning and analytics, and the content you create will shape how customers understand, trust, and adopt AI-native workflows — from conversational interfaces to autonomous agents and AI-generated insights.
This role sits at the intersection of product, design, and engineering. You'll work in tight loops with Product Managers to understand what's shipping and why, with UX to make sure in-product language is clear and consistent, and with Engineers to accurately document how the AI capabilities actually work under the hood. You'll also be expected to work at AI-native speed: using Claude and other AI tools as a core part of your own workflow to draft, iterate, and scale content quality — while applying your subject-matter judgment, editorial standards, and domain expertise to everything that ships.
This is a high-visibility role for someone who wants to help define what great content looks like for an AI-first product, not just document features after the fact.
Responsibilities
Own end-to-end content for AI-Platform, including in-product AI guidance (prompts, suggested actions, agent explanations), onboarding flows, release notes, and help documentation
Partner closely with PMs to get early visibility into the roadmap and translate new AI capabilities into clear, accurate, user-facing content
Collaborate with UX/Product Design on UI text, conversational flows, empty states, and error messaging for AI-driven interactions, ensuring tone and terminology stay consistent as the product evolves
Work directly with Engineering to understand model behavior, limitations, and system design well enough to write content that's technically accurate — including how AI outputs are generated, their confidence/limitations, and any human-in-the-loop steps
Use Claude and other AI writing tools as a primary part of your workflow to draft, restructure, and scale content, while maintaining rigorous human review for accuracy, tone, and domain correctness
Develop and maintain a scalable content strategy for the AI-first platform, including reusable content patterns/templates for recurring AI features
Produce release content for the monthly Agile release cycle (release notes, known issues, release highlights)
Continuously audit existing content against product changes, flagging where AI behavior updates require content updates
Help define content guidelines/voice standards for writing about AI features (e.g., how to describe confidence levels, model limitations, and autonomous actions to users)
Required Skills & Experience
3-6 years of experience researching, writing, and editing content for a software application in an Agile environment
Demonstrated experience writing content for AI/ML-powered features or products (conversational UI, generative AI outputs, recommendation/agent systems, etc.)
Hands-on experience using AI tools (e.g., Claude or similar LLM-based tools) as part of a content production workflow — drafting, editing, summarizing, or repurposing content at scale
Comfort working directly with Engineering to understand technical/AI system behavior well enough to write about it accurately
Experience partnering with UX/Product Design on in-product copy and interaction content
Experience with wiki-based, industry-standard documentation tools (e.g., Confluence, Document360)
Finance, EPM, multi-dimensional modeling, or planning software domain expertise is a strong plus
Experience creating API documentation is a plus
Experience with onboarding tools such as Pendo or WalkMe is a plus
Key Behaviors
AI-fluent – comfortable using AI tools to accelerate content production without sacrificing quality, accuracy, or judgment
Cross-functional – builds strong working relationships with PMs, UX, and Engineering, and knows how to pull the right context from each
Proactive – makes things happen instead of waiting for direction; flags content gaps before they become problems
Detail-oriented – manages multiple concurrent workstreams and releases with precision
Customer-focused – keeps the end user's understanding and trust in AI features front of mind
Accountability – owns tasks and outcomes end-to-end
Team player – collaborates and shares learnings with the broader Content team
Why Planful
Planful exists to enrich the world by helping our customers and our people achieve peak performance. To foster the best-in-class work we're so proud of, we've created a best-in-class culture, including:
Volunteer days, Birthday PTO, and company-wide Wellness Days
Supply of diapers and meal deliveries for the first month of your Maternity/Paternity leave
Office hubs in Hyderabad and Indore, with home office setup allowance and monthly Wi-Fi/cell phone reimbursements
Employee Resource Groups like Women of Planful, Parents of Planful, and more
People Programs that foster connection and wellbeing, such as Movember, Summer Wellness, Breast Cancer Awareness Month, and Hispanic Heritage Month