Coffee Training Manager at Planet Fitness in NC-Raliegh-27615

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance

• Own the training plan for each new location from pre-opening preparation through the transition to regular operations.
• Build and manage the training schedule, including Trainer assignments, Trainee groups, station rotations, and daily priorities.
• Confirm that training materials, systems, equipment, product, uniforms, system access, and other required resources are ready before training begins.
• Lead orientation, hands on training, mock service, community events, friends and family service, soft openings, and grand openings.
• Maintain a strong onsite presence during the most critical stages of training and opening.
• Identify readiness risks early and work with Operations and location leadership to resolve them.
• Lead the final training handoff to the location's management team, including a clear picture of each Trainee's readiness.

• Recruit, select, certify, schedule, and develop Bangarang Trainers, maintaining a ready bench for upcoming openings and field assignments.
• Set clear expectations for conduct, communication, coaching, attendance, and operational performance.
• Lead daily Trainer huddles and end of day debriefs during openings, and hold regular one on one check ins with each Trainer.
• Coach Trainers on how to teach, correct, encourage, redirect, and hold Trainees accountable.
• Address Trainer performance or conduct concerns promptly and professionally, partnering with the People team as needed.
• Support the Trainer team through the long hours, pressure, and changing demands of new openings, including monitoring workload and time worked.

• Ensure every Trainee is trained to the same Bangarang standards, regardless of Trainer or location.
• Protect recipe accuracy, drink quality, speed, hospitality, cleanliness, safety, and operational flow throughout training.
• Ensure training covers every required position, including Lane/Window, Texter, Milk, Shots, Rescue, Expo, Drink Runner, and Walk-Up.
• Maintain accurate skill checklists, position sign offs, training records, assessments, and certification requirements.
• Calibrate Trainers so they coach and evaluate performance consistently, and observe training in real time to correct gaps.
• Ensure no Trainee is signed off because opening day is approaching; sign off reflects demonstrated, independent performance only.
• Reinforce the reasons behind Bangarang's standards, not just the steps.

• Partner closely with Operations, People, location leadership, and support teams throughout each opening.
• Keep leadership informed of Trainee progress, attendance concerns, operational gaps, safety issues, and opening risks.
• Prepare location leaders to continue coaching and developing their teams after the Trainers leave.
• Visit existing locations to evaluate training quality, retrain standards, and support ongoing development.
• Assist with leadership development and other company training initiatives as needed.

• Gather feedback from Trainers, Trainees, and location leadership after each opening.
• Complete a post-opening recap identifying wins, gaps, recurring issues, and recommended changes.
• Track training results, identify trends across locations, and improve schedules, materials, assessments, and processes based on field results.
• Partner with Operational Excellence to keep training materials aligned with current recipes, systems, equipment, and operating standards.

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• At least three (3) years of progressive leadership experience in coffee, restaurants, retail, hospitality, or another high volume service environment.
• Previous training, new location opening, or multi-location experience strongly preferred.
• Proven ability to lead teams, coach leaders, and hold people accountable while maintaining trust and respect.
• Strong operational judgment and the ability to make sound decisions under pressure.
• Excellent organization, communication, and follow through, including managing schedules, trackers, and training records.
• Comfortable facilitating group training and meetings as well as coaching one on one.
• Ability to achieve and maintain Bangarang certification across all operational positions and shift lead responsibilities.
• Food manager certification, or the ability to obtain it within the timeframe required by state or local law.
• Valid driver's license, reliable transportation, and the ability to travel as required.

• Regularly required to talk and hear, including in noisy environments and near active drive-thru lanes.
• Continuously required to stand, walk, and move for extended periods; use hands to finger, handle or feel; and reach with hands and arms.
• Frequently required to bend, reach, squat, twist, and perform repetitive movements.
• Must be able to lift and carry up to 50 pounds.
• Must be able to work indoors and outdoors in varying weather conditions and safely work around vehicles and active drive-thru lanes.
• Must be able to safely operate standard coffee, food service, and cleaning equipment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.