General Manager at Planet 13 in Sarasota, FL

Planet 13 Florida (formerly VidaCann) is proud to be one of the largest, most advanced and sustainable providers of medical cannabis in Florida. Our mission is to help our Florida friends and neighbors live their healthiest lives with our all-natural, sun-grown cannabis products.

We are currently looking for a General Manager to lead our team at our new dispensary in Sarasota! The General Manager manages the day-to-day operations of an assigned store, following Florida's Department of Public and Behavioral Health, Department of Health and Human Services, regulations, and Planet 13 policies and procedures. This position manages all aspects of store operations, including security for the building and personnel, cash handling, product tracking/reporting, patient records maintenance, security during transport of product, loss prevention, sales reporting, product/supplies purchases, internal control oversight, and facility maintenance and cleanliness.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Manage all aspects of store operations, including product inventory, sales, patient records, and facility maintenance and cleanliness.
• Oversee product inventory control, ensuring accurate tracking and security of all dispensary products.
• Ensure strict controls for product, cash, and patient data management.
• Dispense medication and collect payment via POS systems (cash, debit, etc.), ensuring accurate transactions.
• Promote a positive, customer-service oriented work environment in compliance with company policies and procedures.
• Ensure the dispensary operates within the guidelines of Florida’s Medical Marijuana Use Registry (MMUR).
• Supervise dispensary employees, providing coaching, training, and performance management to foster development and meet company goals.
• Create and manage work schedules to ensure appropriate shift coverage for all dispensary operations.
• Recruit, interview, and hire qualified candidates to maintain adequate store staffing levels.
• Ensure proper training for new employees and continuous training for current employees.
• Administer progressive disciplinary actions and coaching as necessary to maintain a productive work environment.
• Complete daily inventory cycle counts and ensure inventory is accurately tracked and reported.
• Submit daily sales reports and deposits with accurate record-keeping and documentation.
• Submit weekly inventory cycle counts to the Regional Vice President (RVP).
• Approve weekly payroll, ensuring labor costs are managed appropriately.
• Submit weekly reports to department heads (deposit logs, product orders, cash counts, labor proformas, store reviews).
• Order supplies and manage product inventory to ensure availability for customers.
• Submit cash deposits to Imperyal.
• Ensure exceptional customer service is provided to all customers.
• Research and schedule community outreach events, table days, and other marketing activities to engage with the local community and promote the dispensary.
• Assist with marketing efforts by promoting dispensary sales and maintaining a strong relationship with physicians and community stakeholders.
• Complete customer service audits to ensure compliance with company standards.
• Review online reviews (Google, Yelp) to monitor customer feedback and improve store performance.
• Ensure the store is clean, organized, and meets safety and health standards.
• Report facility maintenance issues and oversee any necessary repairs or upkeep.
• Submit change orders for any product-related adjustments.
• Maintain clear and consistent communication with direct reports and team members regarding store needs, operational challenges, and updates.
• Ensure compliance with Department of Health (DOH) regulations and inspections.
• Handle other administrative duties as needed, including submitting Amazon orders for supplies, and assisting with any company-wide initiatives or special projects.
• Stay current with latest industry and product knowledge.
• Comply with all HR policies including confidentiality and non-disclosure.
• Assist with the implementation of company policies, standard operating procedures, and performance standards.
• Maintain a clean and organized work environment.
• Daily compliance with Company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.

Supervisory Responsibilities:
Manages up to 10 subordinates within their assigned store. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Able to work required retail hours and schedule
• Able and willing to work in a busy and hectic retail environment
• Excellent work history with verifiable references
• Bilingual desired but not required
• Ability to pass drug testing and Level 2 Florida State background check
• Ability and willingness to abide by all safety related policies and practices

Benefits:

• Health, dental and vision benefits
• Quarterly bonuses
• 401k Retirement Plan
• Wellness Benefit Plan
• PTO/Sick Time
• Early access to wages, before payday
• Employee discount
• Life Insurance
• Critical Illness Insurance
• Cancer Insurance

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee is frequently required to stand, walk, sit, reach with hands and arms and stoop, kneel, crouch, or crawl.  The employee is occasionally required to climb or balance and taste or smell. The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to heat. The noise level in the work environment is usually moderate. This job position may involve exposure to cannabis, cannabis odors, and cannabis smoke, which is a Schedule I controlled substance under federal law.

Planet 13 would like to make its customers aware that certain individuals might try and approach them, call them, email them, text them, or reach out to them via social media, presenting themselves as our employees and/or affiliates to try and gain access to your personal information. This is a phishing scam. Planet 13 will never call a potential employee or customer for any form of payment in return for training material, ask for anyone’s direct deposit information, and their banking login and password. Planet 13’s Board Members, and Executives do not work as recruiters and do not communicate with potential employees directly via any form of communication nor do they engage in the offering of positions to potential employees. These claims and offers are fraudulent and we advise everyone to use discretion when handling these situations. If you feel as though you have been a target of this type of scam, please reach out to your local law enforcement. Thank you