Support Specialist at PLACE in Remote

Summary: Remine is focused on providing exceptional customer support for their web-based app. The Customer Support Specialist will be the first point of contact for customer inquiries, resolving issues and gathering feedback to improve the company's services. Responsibilities: - Troubleshooting: Resolve issues related to logins, data, platform performance and tool malfunctions - Contribute towards the development of a strong team environment by upholding high work standards - User Training and Product Knowledge: Guide users on how to use all of Remine’s platforms and maintain expert-level knowledge of Remine’s features - Escalation and Documentation: Research and document complex technical issues to escalate to specialized internal teams - Take ownership of incoming help requests sent to Remine over email, phone and chat and see each request through to resolution - Share feedback with the rest of the team and across the organization on possible ways to improve product and processes Required Qualifications: - Excellent written and verbal communication skills - 1-2 years of experience in a customer-facing role - A demonstrated desire for continuous learning and personal development - A tech-savvy, analytical and process-oriented mindset - A solid understanding of the real-estate industry space - A strong sense of customer empathy - The ability to multi-task and prioritize your workload - Must be able to work EST hours Preferred Qualifications: - Have experience as a real estate professional - Have previous experience in a fast-paced tech startup environment - Have experience with Zendesk - Are comfortable working remotely Required Skills: Customer empathy, Product knowledge Important Skills: Zendesk, Real estate knowledge Nice-to-Have Skills: Analytical mindset, Multi-tasking, Continuous learning