IT Support Technician at Pittsburgh… · Atlanta

Summary: Radancy is the global leader in talent acquisition software, providing AI-powered recruiting technology, data-driven insights, and candidate experiences. The IT Desktop Support Technician provides hands-on in-person and remote technical support for employees and office technology, troubleshooting Windows and macOS systems, hardware, software, networking, and access systems while maintaining IT assets and documenting support activities.

Responsibilities:
- Provide in-person and remote technical support for hardware, software, and network-related issues
- Support office technology including printers, copiers, conference room equipment, and phone systems
- Troubleshoot desktop, laptop, printer, and peripheral hardware/software issues
- Deploy, configure, image, and support Windows PCs and Apple Mac devices
- Maintain inventory and lifecycle management of IT assets
- Maintain organization and operational readiness of network closet
- Administer and support office physical access systems, including key card access management and user provisioning
- Collaborate with other IT team members and contribute to knowledge sharing and process improvements
- Document issues, solutions, and support activities according to established procedures
- Assist with basic network troubleshooting, cabling, switch installations, and connectivity issues
- Answer limited number of support desk phone calls

Required Qualifications:
- • 1-3 years of experience in a desktop support, help desk, or technical support role in a corporate environment
- • Hands-on experience supporting both macOS and Windows environments
- • Experience installing, configuring, and troubleshooting desktop applications and hardware
- • Familiarity with remote support tools and ticketing systems
- • Basic understanding of networking concepts, including LAN/WAN connectivity, switches, cabling, and wireless networking
- • Experience supporting printers, mobile devices, and office technology
- • Strong troubleshooting, communication, and customer service skills
- • Experience providing white-glove support to executive-level users, with strong customer service and communication skills
- • Ability to work independently and take ownership of technical issues through resolution
- Location: This role is in our Atlanta Office, with a requirement of 3 days in the office

Preferred Qualifications:
- • Experience with M365 administration and enterprise device management platforms, or similar solutions
- • Experience with Active Directory, Entra ID (Azure AD), or similar identity platforms
- • Industry certifications such as CompTIA A+, Network+, or Apple support certifications

Required Skills: Windows, macOS, Desktop Hardware and Software Troubleshooting, Networking LAN/WAN, Networking Switches, Networking Cabling, Networking Wireless, Remote Support Tools, Ticketing Systems, Microsoft 365 Administration, Enterprise Device Management, Active Directory and Entra ID, IT Asset Lifecycle Management, Printer and Mobile Device Support, CompTIA A+ or Network+, Independent Issue Ownership

Benefits: Comprehensive medical coverage, with dental, vision and life insurance, Competitive 401(k) plan with employer matching, Unlimited flexible time off (FTO), World-class training that keeps you at the forefront of innovation