Resident Monitor I at Pioneer Human Services in Seattle, WA

NOTE:  This position has female gender as a Bona Fide Occupational Qualification (BFOQ) under the Title VII guidelines as approved by the United States Court of Appeals for the Ninth circuit.

We are currently looking for a female Resident Monitor (day/swing) with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are – Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly served our clients and customers with quality, professionalism and compassion. We are a nationally recognized social enterprise with multiple business units and diverse facilities across Washington state, dedicated to delivering value to our communities and providing a chance for change.

What We Offer

At Pioneer, our employees are our most valuable asset. That’s why we’re proud to offer a comprehensive Total Rewards package designed to support your health, security, and work-life balance.

Compensation
New hires for this position typically start between $22.30 and $27.87 hourly, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.

Benefits
You’ll become benefits-eligible after just 30 days of full-time employment (minimum 30 hours/week), including:
• Medical
• Dental
• Vision
• Flexible Spending Accounts

After 60 days, additional coverage includes:
• Life Insurance
• Accidental Death & Dismemberment (AD&D)
• Disability Insurance

Additional Perks
• Dependent Daycare Flexible Spending
• Tuition Assistance – 100% for bachelor's, 50% for graduate programs
• Robust Retirement Plan – 3.5% annual contribution plus 3.5% matching with a 6% individual contribution
• Employee Recognition Programs
• Public Transportation Discounts
• Employee Assistance Program (EAP)

Join Pioneer and be part of a team that values and invests in you.

What you’ll do

The Residential Reentry Center Resident Monitor I is responsible for guiding, assisting and supporting residents in their transition back into community life by carrying out the day-to-day operations of the facility. The Resident Monitor I is responsible for ensuring program and facility safety, monitoring resident movement, verifying resident employment, and supporting structured cognitive and behavioral-based programming designed to promote risk reduction and successful community reintegration. This position maintains a continuous state of alertness and awareness in order to ensure control and security of the facility and residents.

Primary/essential duties and responsibilities are but not limited to:

• Monitors and controls entrance to a secure facility
• Completes intake, program orientation, and discharge procedures for all residents upon arrival and at exit
• Performs scheduled and random urinalysis testing, inspections, shakedowns, counts, or breath tests
• Conducts pat-searches of residents and inspects belongings; conducts contraband control and confiscation
• Supervises and monitors resident movement, activity, and rule compliance
• Organizes and supervises resident work details to assist in maintaining facility cleanliness
• Assesses and responds appropriately to resident behaviors, attitudes, and dispositions
• Documents disciplinary action for rule violations in accordance with contracting agency requirements
• Stores, monitors, and dispenses resident medications following prescribed protocol
• Welcomes visitors with professionalism and courtesy; verifies proper identification for clearance and entry

• Conducts physical grounds and facility safety checks
• Assesses, evaluates and reports internal and external safety, sanitation, and security concerns
• Patrols building to observe residents and activities for safety and compliance
• Conducts and logs facility counts ensuring accuracy of all accountability documentation
• Ensures compliance with all health, hygiene, safety and maintenance requirements
• Conducts scheduled and impromptu cleanliness checks of the facility and residents’ personal belonging
• Takes appropriate corrective action to ensure work is performed safely and without injury to self or others
• Operates and monitors video and GPS surveillance technologies
• Ensures all equipment necessary for each shift is operational and documents as necessary

• Assumes shift responsibilities in the absence of a Resident Monitor II
• Receives, gives, logs, and archives accurate shift reports addressing incidents, medical problems, discipline, new arrivals, and special instructions
• Ensures accurate data entry into a community corrections software platform to include resident photos
• Completes file audits to include medication control, contraband control, and urinalysis tracking
• Monitors delivery, storage, preparation and service of meals; cooks and serves food in absence of kitchen staff
• Maintains confidentiality and ensures sensitive information is shared only on a “need-to-know” basis
• Completes all required trainings
• Assists with coordination and administrative tasks related to inspections, program reviews, and internal/external accreditation audits

• Must be available to perform the essential functions of this job whenever scheduled to work; occasional overtime may be required
• Attends and participates in shift/staff meetings and work groups to identify and solve problems
• Promotes and models teamwork and collaboration with coworkers
• Works in partnership with Community Corrections Officers and/or Case Managers to achieve program goals
• Responds to emergency situations within the facility and calls first responders as needed
• Makes emergency notifications to facility Director and Assistant Director when necessary
• Communicates with residents, staff, and partners in a professional manner to create culture of positivity

What you’ll bring

• High School Diploma/GED
• Must be able to pass and maintain security clearances as required by the Federal Bureau of Prisons (FBOP)
• Must obtain CPR, First Aid, and Food Handler certifications within two weeks of hire and maintain throughout employment.
• Experience with Microsoft Office Suite, Outlook, and Internet browser navigation.

Preferably you’ll bring

• Associate’s Degree in criminal justice, social services, or related field
• 6 months of experience working in the human services, criminal justice, and/or correctional system(s) including internships and/or volunteer placements

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.