Associate Field Engineer at Pinecone in New York City, NY

About Pinecone:

Pinecone is the leading vector database for building accurate and performant AI applications at scale in production. Pinecone's mission is to make AI knowledgeable. More than 9,000 customers across various industries have shipped AI applications faster and more confidently with Pinecone's developer-friendly technology. Pinecone is based in New York and raised $138M in funding from Andreessen Horowitz, ICONIQ, Menlo Ventures, and Wing Venture Capital.

About the Team/Role:

As an Associate Field Engineer, you'll work amongst our Customer Success and Solutions Engineering teams, building deep technical expertise and tooling to directly impact the core product and customer experience. You'll engage with technical stakeholders across the customer lifecycle, from helping prospects understand how Pinecone fits their architecture to guiding existing customers through implementation, optimization, and expansion. You'll collaborate closely with Sales, Product, and Engineering to scope solutions, troubleshoot complex issues, and surface customer insights that shape our product direction. Technical fluency, strong communication, intellectual curiosity, and an AI-first mindset are essential for this role.

Responsibilities:

• Serve as a technical point of contact for customers across their journey from evaluation to production, ensuring best practices and accelerating time-to-value.

• Deeply understand customer architectures, use cases, and requirements to influence our roadmap and devise solutions that unblock and advance their goals.

• Build resources to monitor customer health, proactively identifying opportunities to address risk and drive expansion.

• Troubleshoot issues and deliver high-quality technical support, developing a strong command of Pinecone's product and the broader AI/ML ecosystem.

• Build processes and capture knowledge to scale and automate support, success, and outreach initiatives.

• Partner with Sales on technical discovery, deliver product demonstrations, and contribute to proof-of-concept evaluations.

• Provide feedback and contribute as a developer to all elements of the customer experience—from tooling and integrations to documentation and internal workflows.

Requirements:

• BS in Computer Science or a related technical field or equivalent experience.

• Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations.

• Ability to communicate complex technical concepts to both technical and non-technical audiences.

• Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG.

• Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions.

• Proficiency in one or more popular programming languages (Python, JavaScript).

Bonus Points:

• Proficiency with SQL

• Experience with Retool, Datadog, or similar monitoring tools.

• Experience working with cloud platforms (AWS, GCP, Azure).

Perks & Benefits:

• Comprehensive health coverage including medical, dental, vision, and mental health resources

• 401(k) Plan

• Equity award

• Flexible time off

• Paid parental leave

• Annual Company Retreat

• WFH Equipment Stipend

All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.