SVP, Consulting at Pine Services Group in Remote

One of Pine's Portfolio Companies is hiring! ABOUT THE ROLE We are hiring a Senior Vice President of Consulting to lead our delivery practice and become the most trusted face of our firm in client relationships. It is about delivering exceptional work, deepening client partnerships, and positioning the firm as a forward-thinking leader in how technology consulting gets done. This SVP will lead a team of consultants across our technology implementation practices. They will be the executive sponsor on our most strategic engagements, the person clients trust to tell them the truth, and the internal champion for a delivery culture rooted in quality, innovation, and long-term partnership. Critically, they will also be a forward thinker — exploring how AI and emerging technologies can accelerate delivery, create efficiencies, and open doors to entirely new service offerings. ROLE AT A GLANCE Function: Consulting Level: Senior Vice President Reports To: Chief Executive Officer Team Size: 100 Client Segments: Mid-market, Startups & Scale-ups Platform Focus: QAD, NetSuite, Fuuz WHAT YOU WILL OWN Client Relationships & Partnerships Serve as the executive-level relationship owner on our most strategic client engagements — during delivery and beyond. Build and deepen trusted advisor relationships with client executives (CFOs, COOs, VPs of Operations) — not just project sponsors. Represent the firm in our key technology vendor and partner ecosystems; participate in advisory councils, roadmap discussions, and partner events. Act as the voice of the client internally — ensuring delivery decisions are made with the client’s long-term success in mind, not just scope completion. Collaborate cross-functionally with Sales and Customer Success to ensure seamless handoffs and a consistent client experience throughout the lifecycle. Delivery Excellence Set and maintain the standard for delivery quality across all active technology implementation engagements. Own utilization, average bill rates, project profitability, and CSAT metrics; build the processes to measure and improve them consistently. Serve as the escalation point for at-risk projects; partner with technical leadership on resource governance and prioritization. Build repeatable delivery frameworks, PMO disciplines, and methodology playbooks that reduce ramp time and raise the baseline for every engagement. Innovation & Forward Thinking Champion the adoption of AI tools across the consulting practice — from intelligent project management and automated documentation to AI-assisted analysis and client reporting. Identify where AI and automation can meaningfully compress delivery timelines, reduce manual effort, and improve margin without compromising quality. Bring a proactive perspective on emerging service opportunities — where is the market heading, what will clients need in 2–3 years, and how do we build toward it now? Explore adjacent offerings that leverage our core delivery capabilities in new ways — whether through AI-enabled managed services, data and analytics practices, or industry-specific accelerators. Create space for experimentation within the team: pilot new approaches, measure outcomes, and scale what works. Team & Practice Building Lead, develop, and grow a team of 100 consultants, project managers, and practice leads across functional and technical disciplines. Own the hiring plan; build a team that reflects our commitment to diversity, inclusion, and continuous learning. Develop the next generation of consulting leaders from within the team — invest in the bench as deliberately as you invest in client relationships. Create a culture of accountability, intellectual curiosity, and client obsession. Cross-Functional Leadership Represent Consulting at the executive leadership table; contribute to company-wide goals around gross profit, CSAT, and team health. Partner with Finance to maintain real-time visibility into project-level margins and cost-to-serve. Work in tight coordination with Sales and Customer Success to ensure what is sold is delivered, and delivered in a way that drives retention and expansion. WHAT SUCCESS LOOKS LIKE IN YEAR ONE Priority Definition of Done Client Relationship Depth Executive-level relationships established or deepened at 90%+ of active accounts; clients identify you as their trusted advisor throughout the engagement. Grow the Team Headcount plan executed on time; key practice lead roles filled; voluntary attrition below industry benchmark. Delivery Quality CSAT baseline established and trending upward quarter-over-quarter; 75%+ billable utilization; up-to-date deployment methodology AI & Innovation Footprint At least one AI-enabled delivery accelerator piloted and measured; emerging service offering concept presented to leadership with a clear business case. WHAT WE ARE LOOKING FOR Experience 15+ years in technology consulting, with at least 5 years in a senior leadership role overseeing delivery operations. Proven track record of building trusted, executive-level client relationships during complex, multi-phase technology implementations. Experience working within or alongside an ERP or platform partner ecosystem (e.g., QAD, NetSuite, Infor, Microsoft, SAP, Oracle) is a strong plus. Demonstrated history of driving delivery quality improvements — CSAT, utilization, margin — through methodology and operational discipline. Track record of building and developing consulting teams of 20+ people across multiple practice areas. Experience evaluating, piloting, or scaling AI tools in a professional services or delivery context is highly valued. Skills & Competencies Client relationship depth: You build trust at the executive level and are the person clients call when something matters. Forward-thinking mindset: You actively follow where AI and technology are heading and can translate that into practical action for the team and the firm. Delivery leadership: You know what great looks like and can build the systems, processes, and culture to achieve it at scale. Partner orientation: You understand how to operate within and elevate our standing in a technology vendor/partner ecosystem. Innovation appetite: You see emerging service opportunities, build the business case, and take the first steps to prove them out. People leadership: You develop talent, retain high performers, and build inclusive teams that want to stay. Operational rigor: You manage utilization, margins, and project health with data and discipline, not instinct alone.