Pico Group→

Network Operation Engineer at Pico Group in Pune, Maharashtra, IN

Mid LevelHybridPune, Maharashtra, IN

Skills

ipv4 addressingvlsm subnettingvlans and trunksmultiple spanning tree protocoletherchannelstatic routingospfv2bgpv4routing protocol redistributionnetwork traffic engineeringaccess control listsnetwork address translationtcp/ip stacktcp/udp operationpacket capture analysisenterprise firewall platformsipsec vpnsnetwork management systemssnmpsyslogwritten communicationverbal communicationprioritizationworkload managementcustomer servicetechnical supportpim sparse mode multicastsource specific multicastigmpv2/v3ptpntpppsaristacisco nexuscisco asafortigatepalo altocorvilpythonansiblegit

Job Description

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.

Job Title: Network Operations Engineer

Purpose of the role:

The Network Operations team are responsible for maintaining the operational stability of all aspects of Pico’s proprietary electronic trading network, PicoNet, a cutting edge, multi-vendor, multi-technology network that spans over forty locations globally. Network Operations provide critical front-line support across many of Pico’s infrastructure technology domains, including, but not limited to:

Global and Regional WAN connectivity
Metro Area Dark Fibre networks
Ultra Low Latency Trading Fabric
Edge connectivity to 200+ financial markets
Data centre LAN networks in 40+ locations
Market Data feeds
Bespoke client trading environments

Network Operations are a global team consisting of regional teams located in London, New York, Singapore, and Tokyo. The team operates a follow-the-sun model that provides dedicated network support 24 hours a day, 365 days a year.

This is a client facing role that demands a high standard of customer service and technical support be provided to both our internal and external clients. Alongside normal daily activities, the role provides the opportunity to participate in project-based initiatives and collaboration with other technology teams.

Responsibilities and duties (include but are not limited to):

Diagnose the root cause of operational issues and provide suitable technical solutions for effective resolution.
Perform triage, troubleshooting, and fault resolution as part of Pico’s Incident Management process.
Monitor the operational health of the network infrastructure using event management systems and analysis tools.
Prepare and implement network changes in accordance with Pico’s change management policy.
Work directly with clients to assist with support queries in alignment with Service Level Agreements, SLAs.
Identify opportunities within the environment to reduce inefficiencies, increase operational stability, and enhance security.
Create and maintain technical documentation, including: infrastructure diagrams, procedural runbooks, and knowledge base pages.
Adopt the use of the Devops toolset to efficiently complete discovery and implementation tasks.
Manage client and internal case queues for all incident and project-based work.
Participate in global team collaboration efforts, including: shift handover, technical peer reviews, and knowledge transfers.

Education, Skills, and Background (including experience requirements):

5 years of experience working in a large enterprise or service provider environment.
Certified to CCNP level or above, or equivalent level of knowledge and experience.
Clear written and verbal communication skills.
Ability to prioritise and manage own workload.
Experience working within the Financial Industry preferred.

Required Skills

Solid understanding of IPv4 addressing with the ability to subnet using VLSM.
Demonstrable understanding and experience supporting the following:
- 1q VLANs and Trunks
- Multiple Spanning Tree protocol
- Etherchannel
- Static routing
- OSPFv2
- BGPv4
- Routing protocol redistribution
- Network traffic engineering using routing policies
- Access Control Lists
- Network Address Translation
Good understanding of the TCP/IP stack and TCP/UDP operation.
Ability to diagnose the root cause of networking issues within complex network environments.
Ability to create and analyse packet captures to identify network and application issues.
Experience supporting enterprise firewall platforms.
Experience configuring and troubleshooting IPSec VPNs.
Experience working with Network Management Systems utilising SNMP and Syslog.

Preferred Skills

Demonstrable understanding and experience supporting PIM Sparse Mode Multicast, Source Specific Multicast, and IGMPv2/v3.
Demonstrable understanding and experience supporting Network Time protocols – PTP, NTP, PPS.
Experience supporting the following platforms: Arista, Cisco Nexus, Cisco ASA, Fortigate, Palo Alto, Corvil.
Experience using automation technologies: Python, Ansible, Git.
Ops Role - EMEA Based Shift
- Saturday & Sunday shift required
- 5 days per week - Weds-Sunday
- Weekday hours (Mon-Fri) - 14:30-23:00
- Weekend hours - 14:30-23:30

Working Arrangements

This is a Hybrid position with weekly time in the office with the flexibility of working from home. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC).

IMPORTANT DATA PRIVACY INFORMATION:

This position is available with PICO TECHNOLOGY INDIA PRIVATE LIMITED . The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

Be a part of Pico Family

Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.