Operations Manager - Seattle at Picnic in Seattle

Summary: Picnic is a company reinventing the way employees experience lunch at work by partnering with local restaurants. They are seeking an energetic Operations Manager to grow their presence in Seattle, focusing on order fulfillment, team management, and stakeholder communication. Responsibilities: - Build, manage and continuously improve the process related to our order fulfillment service with an eye on efficiency and efficacy - Hire and continually develop a happy, high-performing team of hourly staff that run the facilities and execute on the order fulfillment process - Maintain and manage adherence to SOP documentation on how to operate the facilities (cleanliness, customer service, etc.) - Manage the P&L for each facility, setting up processes to ensure strong financial discipline, audit and improvement on cost line items - Support the success of customers including facilitating efficient onboarding, addressing onsite support issues, developing relationships with 3PLs and working with sales to backfill vacant kitchens quickly - Communicate with stakeholders to shape product roadmaps, resolve escalated issues from internal teams and escalate customer concerns ensuring a strong customer feedback loop Required Qualifications: - Build, manage and continuously improve the process related to our order fulfillment service with an eye on efficiency and efficacy - Hire and continually develop a happy, high-performing team of hourly staff that run the facilities and execute on the order fulfillment process - Maintain and manage adherence to SOP documentation on how to operate the facilities (cleanliness, customer service, etc.) - Manage the P&L for each facility, setting up processes to ensure strong financial discipline, audit and improvement on cost line items - Support the success of customers including facilitating efficient onboarding, addressing onsite support issues, developing relationships with 3PLs and working with sales to backfill vacant kitchens quickly - Communicate with stakeholders to shape product roadmaps, resolve escalated issues from internal teams and escalate customer concerns ensuring a strong customer feedback loop - Strategic Problem Solver: able to identify the root cause of a problem, prioritize how urgent / important it is, structure the key elements and exercise sound judgment in solving it. Not scared by numbers (but doesn't have to be a data scientist) - Process Builder / Manager: able to build scalable, highly efficient solutions to complex problems, competent at managing and improving processes on an ongoing basis and using data to monitor and improve performance - Real-time Operations Manager: able to scalably keep a finger on the pulse at all times and when fires happen, able to be highly responsive, decisive and exercise a strong bias to action to quickly, tactfully resolve issues - People Manager: employee-obsessed, understands what it takes to build, support and lead a large, minimum-wage workforce and develop them into a highly motivated, happy and high-performing team Required Skills: Process Management, People Management, Strategic Problem Solving Important Skills: Financial Management Nice-to-Have Skills: Customer Relationship Management, Operational Efficiency, Team Development Benefits: Medical, dental, and vision insurance (multiple plans, incl. HSA options)., Company-paid life and disability insurance (short- and long-term)., Voluntary insurance: accident, critical illness, hospital indemnity., Optional supplemental life insurance for self, spouse, and children., Pet insurance discount., 401(k)., Health Savings Account (HSA), Flexible Spending Accounts (Healthcare, Dependent Care, Commuter), Discretionary vacation days, 8 paid holidays per year, Paid sick time, Paid Bereavement leave, Paid Parental Leave