Receptionist at Phyllis Court Club in Henley on Thames

RECEPTIONIST

PERMANENT CONTRACT

SALARY £28,392 per annum

40 hours per week with paid lunch breaks and overtime.

The role will include shift work including early mornings, evenings, weekends and Bank Holidays.with regular days off and no split shifts.

About Phyllis Court Club

Phyllis Court is a private members club situated in a grand riverside manor, set in 18 acres of land with 17 guest bedrooms on the River Thames in Henley-On-Thames and spectacular views over the river & the countryside beyond.

Phyllis Court has excellent facilities, superb cuisines and wines, relaxing riverside accommodation and friendly staff being the perfect setting to meet friends & colleagues, with the highlight of the year being Henley Regatta.

The Role

Reporting to the Front of House Manager and working as part of a small team you will be responsible for ensuring our members and guests receive a warm and friendly welcome to the club.

Responsibilities will include

• Deal with any queries from members or guests in an efficient & professional manner.
• Provide assistance over the phone or in person regarding bookings or events at the Club.
• Book guests or members into relevant events or for the restaurant.
• Filter calls to other departments within the Club.
• Checking guests in and out of their rooms, completing all checks as required.
• To be aware of the need to observe Health and Safety regulations and advise management of any irregularities.
• Provide reception cover in the Fitness Centre.

Skills and experience

• Exceptional customer service skills.
• Be a clear communicator and be able to demonstrate great teamwork.
• Experience in a similar role is desirable but full training will be given on the job.
• A good, logical approach to problem solving and the ability to work well under pressure.
• Familiarity with Microsoft office software
• Good time management skills and the ability to multi-task, as well the ability to work using your own initiative.
• The role is very hands on, so a can do, and proactive approach is essential and forms part of our One Team ethos.

Club Benefits

As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court.

• Hospitality Rewards (discounts at high street retailers, restaurants, leisure & online)
• Gym & swim access at the Fitness Centre
• Employee Assistance Programme (EAP) and wellbeing support
• Meals and hot drinks while on duty
• Complimentary parking onsite
• Friends and family tickets for Henley Royal Regatta
• Staff socials and events
• Automatic enrolment in the Club pension scheme
• Life assurance scheme
• Membership to the Institute of Hospitality after successfully passing probation

All candidates must have the right to live and work in the UK and will be required to provide evidence of this in line with government guidance. Successful completion of probationary period is also subject to satisfactory DBS disclosure and references