Client Success Associate at Phreesia in Remote

Summary: Phreesia is a company dedicated to enhancing the healthcare experience and is seeking a Client Success Associate to join their team. This role focuses on improving client utilization, retention, and satisfaction by engaging clients and collaborating with various internal teams to maximize business value. Responsibilities: - Proactively engage clients to support and drive adoption and usage of specific products and features within the Phreesia solution, ensuring maximum business benefits for the client - Partner with client executives and key business leaders - Collaborate with Phreesia teams, including Business Development, Support, Product Management, Client Services and Sales to address customer issues - Act as the Subject Matter Expert and product Super User for the existing client base, implement new add on features and products - Ensure overall satisfaction and engagement for Phreesia's clients - Proactively address client risks based on product usage trends and key performance indicators Required Qualifications: - Bachelor's degree required - Experience generating opportunities and/or upselling to book of business - Confident, high energy, self-motivated and a true team player - Ability to prioritize multiple demands in a fast-paced and dynamic environment - Ability to work with customers to understand their needs and develop custom solutions - Superior leadership, influence, communication, interpersonal, presentation, meeting facilitation, and telephone skills - Skilled at anticipating and solving problems - The role may require up to 50% travel following all the current health and safety guidelines Required Skills: Client engagement Important Skills: Upselling experience, Leadership skills Nice-to-Have Skills: Meeting facilitation Benefits: 100% Remote work + home office expense reimbursements, Competitive compensation, Flexible PTO + 8 company holidays, Monthly reimbursement for cell phone + internet + wellness, 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada, Variety of insurance coverage for people (and pets!), Continuing education and professional certification reimbursement, Opportunity to join an Employee Resource Group.