Service Designers - NY at Photon in NY

Summary: Photon is seeking a Service Designer to enhance customer service experiences. The role involves designing service blueprints, conducting user research, and collaborating with various stakeholders to ensure services meet business objectives. Responsibilities: - Design and improve end-to-end service experiences across customer touchpoints - Conduct user research (interviews, surveys, observations) to understand needs and pain points - Create service blueprints, journey maps, and personas - Identify gaps and inefficiencies in current services and propose solutions - Collaborate with UX designers, product managers, engineers, and stakeholders - Facilitate workshops and co-creation sessions - Define and track service performance metrics and KPIs - Ensure services are consistent, scalable, and aligned with business goals - Prototype and test new service concepts Required Qualifications: - Bachelor's degree in Design, HCI, Business, or related field - Experience in service design, UX design, or customer experience (CX) - Strong knowledge of design thinking and human-centered design principles - Proficiency in tools like Miro, Figma, FigJam, Lucidchart, or similar - Ability to create journey maps, blueprints, and systems diagrams - Excellent communication and stakeholder management skills - Strong analytical and problem-solving abilities Required Skills: Service Design, UX Design, Customer Experience, Design Thinking, Human-Centered Design, Miro, Figma, FigJam, Lucidchart, Journey Mapping, Service Blueprinting, Systems Diagramming, Stakeholder Management, Analytical Thinking Benefits: Medical, vision, and dental benefits, 401k retirement plan, Variable pay/incentives, Paid time off, Paid holidays