Service Designers - NY at Photon in New York City, NY

Service Designer:

 

Key Responsibilities

• Design and improve end-to-end service experiences across customer touchpoints
• Conduct user research (interviews, surveys, observations) to understand needs and pain points
• Create service blueprints, journey maps, and personas
• Identify gaps and inefficiencies in current services and propose solutions
• Collaborate with UX designers, product managers, engineers, and stakeholders
• Facilitate workshops and co-creation sessions
• Define and track service performance metrics and KPIs
• Ensure services are consistent, scalable, and aligned with business goals
• Prototype and test new service concepts

Required Skills & Qualifications

• Bachelor’s degree in Design, HCI, Business, or related field
• Experience in service design, UX design, or customer experience (CX)
• Strong knowledge of design thinking and human-centered design principles
• Proficiency in tools like Miro, Figma, FigJam, Lucidchart, or similar
• Ability to create journey maps, blueprints, and systems diagrams
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities

 

Compensation, Benefits and Duration

Minimum Compensation: USD 43,000
Maximum Compensation: USD 153,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is not available for independent contractors
No applications will be considered if received more than 120 days after the date of this post