GTM Operations Manager at Phonely in San Francisco, CA

GTM OPERATIONS MANAGER Location: San Francisco, California At some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible. Phonely builds conversational voice AI agents for high volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production. We are growing fast and just getting started, which means our GTM engine is being built in real time, and we need someone to own the systems and data that make it run. About the Role This is the seat that sits between RevOps and Strategy & Ops. You'll own the systems and data behind our go-to-market motion, and you'll stay flexible enough to pick up whatever the business needs next. Some weeks you're deep in HubSpot workflows. Other weeks you're running an analysis for leadership or untangling a process gap nobody else has claimed. It's not a fixed lane, and it's not a traditional RevOps role. You'll report directly to the Chief of Staff and have real visibility into how the whole GTM engine is built. This is a role for someone hungry and looking to grow fast, who wants a front-row seat to the decisions that actually move the company. You'll get real ownership and real exposure to impactful, cross-functional work from day one, ideally paired with a foundation in structured problem-solving (think consulting rigor) and a real appetite for startup speed and ambiguity. This role is in office 5 days a week in San Francisco. What You'll Do • Support the forecasting cadence, pipeline reviews, and revenue reporting leadership relies on • Run ad hoc analyses (win/loss trends, funnel bottlenecks, campaign ROI) that shape leadership decisions • Own HubSpot end-to-end: pipeline stages, deal properties, lead routing, and workflow automation • Build and maintain reporting and dashboards for pipeline, forecasting, and funnel conversion across our SMB and Enterprise motions • Design and document GTM processes as the team scales: lead qualification, SDR/AE handoffs, deal desk basics • Take on undefined, high-priority work as it lands, and project-manage the cross-functional initiatives that don't have an obvious owner yet • Drive UTM and attribution discipline across marketing campaigns, closing tracking gaps hand-in-hand with marketing • Partner across Sales, Marketing, Customer Success, and Finance to keep systems and processes aligned as we grow • Evaluate and implement GTM tool integrations (contract systems, marketing platforms) and wire up webhook-style automation where it makes sense • Onboard new GTM hires into our systems and processes • Pick up anything else the GTM engine needs, whether or not it fits neatly into a job description What You'll Bring • 2-3+ years of experience, ideally a mix of consulting (structured problem-solving, client rigor) and startup (comfort with ambiguity and speed) • Hands-on HubSpot experience, admin-level familiarity with workflows, properties, and reporting strongly preferred • Strong Excel and Sheets skills; SQL is a plus • High attention to detail, because this role touches the data leadership uses to make decisions • Low ego about scope: equally happy building a dashboard or cleaning up a spreadsheet Why Join Phonely We are a team of ex-athletes, founders, and builders with low egos and high standards. We take the work seriously without taking ourselves too seriously. On-site in San Francisco five days a week, meals covered, offsites in cool places (Rocky Mountains, Costa Rica, Indonesia), and meaningful equity in a company that is growing fast. You will work directly with the Chief of Staff and the founders and have real ownership over how our GTM engine gets built. Interview Process 1. 15-minute intro call to evaluate fit 2. Deep dive on your experience with the Chief of Staff 3. Case study: a real RevOps/analysis exercise 4. Final conversation with leadership