Senior Project Manager at Phoenix Software in United Kingdom, GB

Phoenix enables digital transformation across the UK public sector, empowering organisations to innovate with cloud and hybrid infrastructures, data, AI, security and collaboration technologies.

We are now hiring a Project Manager to join our IT Services team and lead the successful delivery of consultancy projects across a range of technologies, including infrastructure, cloud, mobile device management and security.

You will work closely with Technical Consultants, customers and internal stakeholders to deliver projects and programmes of work from initiation through to completion. Acting as the primary point of contact throughout the project lifecycle, you will be responsible for planning, governance, reporting, risk management and ensuring projects are delivered on time, within budget and to the required quality standards.

Please note: We are looking for someone who can join the business as soon as possible. As a result, candidates with shorter notice periods may be prioritised during the recruitment process.

What will you be doing?

• Manage the end-to-end delivery of consultancy projects and programmes of work.
• Create and maintain Project Initiation Documents (PIDs), project plans and supporting project documentation.
• Deliver regular project reporting and maintain oversight of risks, assumptions, issues and dependencies (RAID).
• Coordinate technical consultancy resources to support successful project delivery.
• Manage multiple customer projects simultaneously, ensuring delivery objectives are achieved.
• Monitor project progress, manage change requests and provide customers with cost and timeline updates.
• Lead customer project meetings, both remotely and on-site where required.
• Establish governance structures, communication plans and stakeholder engagement frameworks.
• Manage project and programme dependencies across multiple workstreams.
• Coordinate third-party suppliers and vendor activity where required.
• Maintain financial oversight of projects, including budget management and cost control.
• Ensure projects are delivered in line with agreed methodologies, standards and governance processes.
• Proactively manage project risks and issues, driving resolution and communicating impacts effectively.
• Build strong relationships with customers and internal stakeholders throughout project delivery.

What are we looking for?

• Strong project management skills with the ability to manage multiple projects and priorities simultaneously.
• Excellent organisational and planning skills with strong attention to detail.
• Confident communication skills with the ability to engage stakeholders at all levels.
• Strong customer-facing skills and ability to build effective working relationships.
• Experience managing project risks, issues, dependencies and change control processes.
• Strong negotiation and conflict resolution skills.
• Ability to work independently while collaborating effectively with wider delivery teams.
• Strong understanding of project management principles, methodologies and best practices.
• Good working knowledge of Microsoft Office applications, including Excel, Word and Outlook.
• Working knowledge of Microsoft Project desirable.
• Ability to remain calm and effective under pressure in a fast-paced delivery environment.

Experience & Qualifications:

• PRINCE2 qualification or other recognised project management certification.
• Good working knowledge of PRINCE2 methodologies and project management processes.
• Experience managing IT projects or technology-focused workstreams desirable.
• Experience working within an IT Services or Managed Services environment desirable.
• Exposure to Microsoft 365 projects and programmes beneficial.
• Previous experience working with public sector customers desirable.

Practical stuff

Where is the role based? Primary location is our HQ in Pocklington (YO42).

What about hybrid/remote working? Hybrid working is supported, with a minimum expectation aligned to team requirements.

How many interviews? Following a screen with the Recruitment Team, you can expect a two-stage interview process — one online and one in-person.

Anything else I should know? We are looking to fill this position as quickly as possible. Whilst we welcome applications from all suitable candidates, those with shorter notice periods may be prioritised due to the immediate requirement within the team.

Important BPSS Check

As part of our recruitment process and due to the nature of the work we do, all employees are required to undertake a BPSS check. While some employees may require further security clearance, the BPSS check is mandatory and all offers of employment are conditional upon successful completion.

Have you made it this far?

If you're still reading, we think there's a strong chance you might be our kind of person.

Here's the thing — research suggests many women and underrepresented groups don't apply unless they meet every requirement. Even if you don't tick every box above, we encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger and the stronger our team, the more successful we will be.