Partial Care Case Manager at Phoenix… · Ewing…

Job Title: Partial Care Case Manager

Department: Partial Care Services Employment Type: Full-Time Location: Ewing

Position Summary

The Partial Care Case Manager is responsible for providing structured group facilitation, care coordination, and case management services to clients enrolled in the Partial Care Program. This role supports clients’ progress, treatment engagement, and discharge planning while ensuring all services are delivered in accordance with program requirements, regulatory standards, and organizational policies.

Essential Duties & Responsibilities

Group Facilitation

• Facilitate assigned psychoeducational, therapeutic, and skill-building groups in accordance with the program schedule and treatment plans.
• Prepare structured group materials aligned with evidence-based practices and program objectives.
• Maintain group safety, engagement, and appropriate boundaries at all times.
• Monitor client participation, behavior, and progress during groups.
• Accurately document group attendance, participation, and clinical observations in a timely manner.

Case Management

• Provide ongoing case management services to assigned clients, including coordination of care and resource linkage.
• Assist clients with appointments, referrals, transportation coordination, and follow-up care as needed.
• Collaborate with the multidisciplinary treatment team to support individualized treatment goals.
• Participate in treatment planning, case reviews, and discharge planning meetings.
• Serve as a consistent point of contact for clients throughout their participation in partial care.

Documentation & Compliance

• Complete all documentation accurately, thoroughly, and within required timeframes.
• Ensure documentation meets organizational, regulatory, and payer requirements.
• Maintain client confidentiality and comply with HIPAA and all privacy standards.
• Adhere to all Partial Care Program policies, procedures, and standards of care.

Client Support & Engagement

• Provide therapeutic support, education, and encouragement to promote client stability and progress.
• Identify barriers to treatment engagement and collaborate with the treatment team to address concerns.
• Support crisis intervention efforts in collaboration with clinical leadership when needed.

Team Collaboration

• Communicate effectively with therapists, psychiatrists, admissions, and operations teams.
• Participate in staff meetings, trainings, supervision, and quality improvement initiatives.
• Support program operations as needed to ensure continuity of care.

Qualifications

• Have primary responsibility for service coordination, provision or arrangement of services

needed, personal advocacy, and development, review and updating of individual treatment and

service plans; and

• Possess a bachelor's degree in a human services field, or an associate's degree and two years

experience in providing human services, or five years of human service experience, or possess a

relevant professional credential, such as Certified Psychiatric Rehabilitation Practitioner, bachelor's

degree in social work, certified rehabilitation counselor, certified alcohol and drug counselor,

bachelor's degree in rehabilitation, or bachelor of science in nursing.