Phoebe→
Forward Deployed Engineer at Phoebe in New York City, NY
Job Description
About Phoebe
Phoebe is modernizing America’s home healthcare infrastructure. This is the coordination layer for one of the largest labor markets in the country.
Today, we build AI teammates for home care and home health agencies - starting with scheduling workflows that are mission-critical, high-volume, and deeply broken.
About the role
As a Forward Deployed Engineer at Phoebe, you'll own the technical success of our agency customers, from implementation through ongoing support. You'll sit on calls with scheduling directors, learn how their operations actually work, and then go make Phoebe work for their specific world.
You'll write code, debug issues directly in the codebase, build quick fixes that unblock go-lives, and feed what you learn back into the product.
What you'll do
Own agency implementations end-to-end: kickoff calls, EHR configuration, go-live, and post-launch support
Diagnose and resolve customer-reported issues directly. Read the codebase, find the bug, ship the fix, without waiting for core engineering
Sit on customer calls, scope requests precisely, and find the fastest path to solving real problems
Identify patterns across agencies and generalize one-off fixes into product improvements that benefit everyone
What you need
At least 2 years of software engineering experience shipping high-quality products
Excitement to move fast and work in a fast-tempo team
Interest in turning business problems into working products