Patient Financial Services Intern at PHI Air Medical in Tempe, AZ

Summary: PHI Health is the leading air ambulance provider in the United States, committed to providing top-tier emergency medical services. The Patient Financial Services Intern will receive training in medical billing and collections, focusing on insurance payer requirements and patient advocacy principles. Responsibilities: - Basic working knowledge of HCPCS, CPT, ICD-9/ICD-10 codes and medical terminology - Demonstrate the ability to contact insurance and government agencies to obtain eligibility, to process authorizations or discuss benefits and billing requirements - Identify appropriate contacts and communicate in a professional manner with all facilities and first responders to obtain demographic information for billing - Prepare and submit clean insurance claims to payers electronically and by paper, as required - Monitor claim status and follow up on unpaid or rejected claims to ensure timely reimbursement - Follow up on outstanding insurance and patient account balances to ensure timely reimbursement - Communicate with insurance companies to resolve denied, delayed, or underpaid claims - Document all collection activity and payer correspondence within the billing system - Maintain a high level of professionalism and customer service when interacting with patients and payers - Review medical documentation to assign accurate ICD-10, CPT, and HCPCS codes for diagnoses, procedures, and services - Maintain up-to-date knowledge of coding changes, payer requirements, billing guidelines and industry compliance regulations - Protect patient confidentiality and comply with HIPAA regulations in all billing, collection and coding activities - Complying with Company HS&E policy and procedures - Responsible for supporting company Safety Management Systems activities - Understand and provide visible support of Destination Zero - Other duties and responsibilities as assigned Required Qualifications: - High school diploma or equivalent required - Must be currently enrolled as a student in a medical billing/coding program or other related program - Must have knowledge of general office procedures using office equipment - Must have general PC skills and some knowledge of Microsoft Office including Word and Excel - Must have prior experience with email and using the web - This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act Required Skills: Medical billing knowledge, ICD-10 coding, CPT coding Important Skills: Microsoft Office Nice-to-Have Skills: Customer service