Collections Lead at PharMerica in Remote

Summary: PharMerica is a long‑term care pharmacy services provider that supplies medications and clinical support to healthcare organizations across the United States. The Collections Lead is responsible for managing the collection efforts of assigned accounts and ensuring compliance with company policies and relevant laws. Responsibilities: - Responsible for collection efforts of facility level accounts for services rendered by PharMerica and the reconciliation of any balance variances which may include partial payments, double payments and/or credits - Works with facilities, receiving in/out bound telephone calls and/or emails, providing customer service through explaining their bill and following-up on past due accounts using approved collection techniques - Identifies at-risk accounts and brings them to the attention of the management team and account managers - Document collection efforts with clear and concise notes - Works with internal and external customers, including facility owners, CEOs, to resolve assigned portfolio of accounts by collecting the balance due or by taking other action (write-offs, billing to another source, in-house collections or referral to attorney or collections agency, etc.) necessary to resolve account balances and relieve AR in a timely manner - Productivity records will also be maintained - Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication - Works with Facility Collection Director/Manager/Supervisor and other members of the management team in researching pharmacy accounts requiring special attention, as indicated on Collection reports and taking all necessary action to collect money - Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence - Works with Facility Collections Manager/Supervisor and other members of the management team on special projects as needed - Performs other tasks as assigned - Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Required Qualifications: - High School graduate, GED or equivalent experience - One year billing and/or collections experience - Third Party Billing or collections/billing experience in the healthcare industry - Data entry - Strong proficiency with MS Excel, Word, Webex, MS Teams, and basic computer knowledge - Strong written and verbal Communication - Problem Solving - Analytical Skills - Detail Orientation - Ability to work individually and within a Team Preferred Qualifications: - AS400 computer experience - Medical billing and coding experience Required Skills: Billing, Collections, Third Party Billing, Healthcare Industry Billing, AS400, Data Entry, Microsoft Excel, Microsoft Word, Webex, Microsoft Teams, Medical Billing, Coding, Analytical Skills Benefits: DailyPay, Flexible schedules, Competitive pay, Shift differential, Health, dental, vision and life insurance benefits, Company paid STD and LTD, Employee Discount Program, 401k, Paid-time off, Tuition reimbursement