Intern: AI Native Process Automation at Phamily in New York, NY

Summary: Phamily is a leading AI-based care management company serving healthcare providers, seeking two AI Native Process Automation Interns. The role involves supporting the identification, design, and implementation of automation opportunities for operational processes using AI technologies. Responsibilities: - An ideal candidate will have systematic methodology to define and solve problems - Ability to mirror software engineers in being comfortable to learn quickly, navigating ambiguity, and using technology to create practical solutions - Ability to take one process and automate or streamline it using AI - Support the design, testing, and optimization of AI-enabled workflows and business process automations across operational and corporate functions - Partner cross-functionally with: Operations, Product, HR, Clinical, and leadership teams to identify repetitive workflows and opportunities for automation and efficiency gains - Assist in evaluating and implementing AI tools, automation platforms, and workflow solutions to improve scalability, accuracy, and productivity - Conduct research on emerging AI technologies, automation trends, and best practices relevant to healthcare operations and business functions - Document current-state processes and help design future-state AI-native workflows and operational playbooks - Analyze workflow performance metrics, identify bottlenecks, and recommend process improvements using data-driven insights - Build and maintain process maps, SOPs, trackers, dashboards, and automation documentation to support operational consistency and knowledge sharing - Support implementation and change management efforts for new AI-enabled processes, systems, and tools - Collaborate with stakeholders to gather requirements, test automation workflows, and ensure solutions align with business and user needs - Assist with prompt engineering, workflow experimentation, and optimization using AI tools such as ChatGPT, Claude, Gemini, or other automation platforms - Contribute to a culture of continuous improvement, innovation, and operational excellence within a fast-paced healthcare technology environment Required Qualifications: - Must be currently enrolled in or pursuing a Bachelor's or Master's Degree at an accredited University or College (Full-Time or Part-Time) - Experience in Claude Code, OpenClaw, and other AI-powered “vibe coding” platforms to automate workflows and improve operational efficiency - Interest in healthcare, AI, or technology-driven business - Ability to thrive in a fast-paced, ambiguous environment - Strong analytical, organizational, and problem-solving skills - Demonstrated leadership, initiative, and collaboration skills - Excellent written and verbal communication abilities Preferred Qualifications: - Mission-Oriented: An ideal candidate will start the internship understanding what the mission of our company is and really connect to that as it will drive the quality and urgency of the work - Builders & experimenters: A candidate that has thought through a systematic methodology to define problems and then solve them - Culture-Oriented. Someone who understands the balance between autonomy in solving problems, and mentorship in defining the problem and soundboards on the approach to go after it Required Skills: Claude Code, OpenClaw, AI-powered automation platforms, AI tools such as ChatGPT, Claude, Gemini, Workflow automation, Process mapping, Data-driven process improvement, Healthcare operations, Strategic thinking Benefits: Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost, Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including: + 12 vacation days accrued annually for rest, travel, and personal time + Up to 9 sick/wellness days to prioritize your health and well-being + 12 paid company holidays throughout the year + 2 paid give-back days, HSA and FSA account options, 401(k) with company match after 6 months of full-time employment + 100% match on the first 3% contributed, and 50% match on the next 2% contributed